IT Assistant Manager - Business Solution
About the job
- A bachelor’s degree in information technology, Computer Science, Business Information Systems, or a related field, or equivalent professional experience.
- At least 5 years of experience supporting Retail applications, including at least 3 years within a multinational company.
- At least 5 years of experience supporting Inventory Management, ERP, Merchandising, or other retail business applications.
- Strong understanding of retail business processes, including Sales, Inventory Management, Pricing, Promotions, Replenishment, and Stock Management.
- Hands-on experience with enterprise retail platforms such as Aptos, JDA/Blue Yonder, or comparable solutions.
- Proven experience supporting integrations among POS, ERP, Warehouse Management Systems, and eCommerce platforms.
- Strong analytical, troubleshooting, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced retail environment.
- Ability to respond flexibly to changing business priorities, technologies, and operational challenges while collaborating with team members and cross-functional stakeholders.
- Customer-, store-, and employee-oriented mindset, with a commitment to service quality and practical business support.
- Fluent written and verbal Japanese communication, with the ability to work effectively with store associates, business stakeholders, vendors, and external partners.
- Good command of written and spoken English for effective collaboration with Global IT teams and international stakeholders.
- Support and maintain business-critical applications used by Retail, Merchandising, Inventory Management, Finance, eCommerce, and Corporate functions.
- Provide Level 2 and Level 3 functional and technical support, coordinating with Global IT teams and vendors when escalation is required.
- Manage application incidents, service requests, and problem investigations to minimize business disruption.
- Monitor application health, scheduled jobs, interfaces, and data-processing activities, and resolve operational issues promptly.
- Maintain application documentation, support procedures, system configurations, and operational controls.
- Support Retail and POS applications that enable sales transactions, pricing, promotions, inventory visibility, returns, and store operations.
- Partner with Retail Operations and store users to investigate business-critical issues and support business continuity during peak trading periods.
- Coordinate testing and deployment of application changes affecting stores, including release readiness, communication, and post-deployment validation.
- Promote consistent support standards and effective use of retail applications across locations.
- Support applications and processes related to inventory management, merchandising, product data, purchasing, allocation, replenishment, and stock control.
- Collaborate with business stakeholders to analyze requirements, assess process impacts, and translate operational needs into application solutions.
- Investigate data discrepancies and process failures across upstream and downstream systems and coordinate corrective actions.
- Contribute to improvements that enhance inventory accuracy, operational efficiency, and business visibility.
- Support integrations among POS, ERP, Warehouse Management Systems, eCommerce platforms, CRM, and other enterprise applications.
- Monitor APIs, scheduled interfaces, file transfers, and data synchronization processes and coordinate the resolution of failures or inconsistencies.
- Validate data flows and support root cause analysis to maintain data accuracy, completeness, and reliability across connected systems.
- Maintain interface specifications, support documentation, and relevant operational procedures.
- Participate in application implementations, upgrades, enhancements, and business transformation projects from planning through stabilization.
- Gather and document business requirements, functional specifications, process flows, risks, dependencies, and acceptance criteria.
- Coordinate system integration testing and user acceptance testing, including defect tracking, retesting, and business sign-off.
- Support release planning, user communication, training, deployment, and post-implementation review.
- Identify opportunities for automation, process standardization, improved reporting, and more efficient support delivery.
- Coordinate with application vendors, implementation partners, and managed service providers to ensure effective support and delivery.
- Track vendor actions, service quality, issue resolution, and project deliverables, escalating risks or delays as appropriate.
- Build working relationships with store teams, business functions, regional stakeholders, and Global IT teams.
- Communicate application performance, incidents, risks, project status, and improvement plans clearly to relevant stakeholders.
- Ensure application support activities comply with corporate security standards, access-control requirements, data-protection expectations, and audit obligations.
- Support user access reviews, remediation activities, evidence collection, and application-related compliance initiatives.
- Ensure appropriate testing, approvals, documentation, and change controls are applied to application updates.
- Experience participating in system implementations, application enhancements, upgrades, and business transformation projects.
About the company
Michael Kors is a luxury fashion brand that creates accessible luxury clothing, bags, shoes, and accessories. Its product line emphasizes chic, comfortable designs that appeal to a global audience seeking elevated everyday wear. The core brand began under Michael Kors and expanded into a broader fashion group through acquisitions, later rebranding to Capri Holdings Limited to reflect a diversified portfolio. Capri Holdings grew by adding Jimmy Choo and Versace, expanding its presence in the luxury market. In 2023, Capri Holdings was acquired by Tapestry, Inc., forming a larger umbrella of luxury brands, though the deal faced regulatory scrutiny from the U.S. Federal Trade Commission in 2024 over competition concerns. The company's goal is to build a leading global luxury fashion group by combining strong brand names, expanding product categories, and leveraging scale across design, manufacturing, and retail channels.
Company Size
5,001-10,000
Company Stage
Acquired
Total Funding
$8.5B
Headquarters
Los Angeles, California
Founded
1981
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Simplify's Take
What believers are saying
- Michael Kors opened new locations in Copenhagen, the Netherlands, Hyderabad, and Palm Beach.
- Fall 2026 campaigns with Suki Waterhouse and Danny Ramirez refresh brand visibility.
- Gross margin improved to 63.9% in Q1 fiscal 2027 from stronger full-price sell-throughs.
What critics are saying
- Q1 fiscal 2027 Michael Kors revenue fell 7.1%, exposing weak demand.
- Capri warned of $50 million Michael Kors headwind from inventory delays in Q2 fiscal 2027.
- A sale process faces an $809 million derivative liability if control changes.
What makes Michael Kors unique
- Michael Kors remains Capri's revenue engine, generating $590 million in Q1 fiscal 2027.
- The brand spans handbags, footwear, apparel, and accessories across luxury and outlet channels.
- Store renovations and reduced markdowns sharpen the brand's accessible-luxury positioning.
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Benefits
Flexible Work Hours
Cross-Brand Discount
Internal mobility across Versace, Jimmy Choo, Michael Kors
Clothing Allotment
Exclusive Employee Sales
Growth & Insights and Company News
6 month growth
3%1 year growth
3%2 year growth
5%Michael Kors Collection residency at The Colony Hotel Palm Beach. Michael Kors Collection establishes a long-term retail residency at The Colony Hotel in Palm Beach. This exclusive boutique blends Manhattan's sharp tailoring with Florida's breezy coastal glamour, offering a curated selection for the discerning traveler. The luster letter. Architecture, culture, business - delivered weekly. No spam. Only curated perspective.
MICHAEL Kors opens new store in Chandigarh, India. Michael Kors is excited to announce the opening of its new Michael Kors Lifestyle store in Chandigarh, India. Located in the Nexus Elante Mall, the new store brings Michael Kors' flair and sophistication to a new global shopping destination. The 1,570-square-foot store features a curated selection of Michael Kors fashion and accessories, including handbags, ready-to-wear, small leather goods, footwear and watches in addition to fragrances and sunglasses. The store also carries a broad assortment of leather goods, ready-to-wear, footwear, small leather goods and accessories from the Michael Kors Mens label. The new Michael Kors store reflects the brand's commitment to laid-back luxury, with an emphasis on ease and sophistication. Customers are welcomed into an atmosphere warmed by soft neutral tones, residential décor cues and an open, airy ambience enhanced by floating shelves and vivid light. The setting invites customers to browse, shop and enjoy the brand's exceptional style and service. Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready- to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, MICHAEL Michael Kors and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world. In addition, Michael Kors operates digital flagships across North America, Europe and Asia, offering customers a seamless omni-channel experience.
Michael Kors opens in Illum department store in Copenhagen. Michael Kors has opened a new shop-in-shop at Illum luxury department store in Copenhagen, bringing the brand's flair and sophistication to the global shopping destination. Located on the ground floor, the new space marks Michael Kors' first women's lifestyle shop-in-shop concept in Europe. With entrances accessible from both inside the department store and from the exterior street side, the 968-square-foot shop features a curated selection of Michael Kors fashion and accessories, including handbags, ready-to-wear, small leather goods and footwear. The new store reflects the brand's commitment to laid-back luxury, with an emphasis on ease and sophistication. Soft neutral tones, residential décor cues and an open, airy ambience create a setting designed for customers to browse, shop and experience the brand's style and service. Founded in 1891, Illum is one of Copenhagen's most iconic luxury department stores and a leading destination for premium fashion, beauty and design.
Capri Holdings explores sale as Michael Kors turnaround continues. Camilla Rydzek 22 September 2026 Capri Holdings has informally approached prospective investors about a possible sale, although a potential $809 million liability linked to its currency-hedging contracts could complicate any transaction. Capri has not announced a formal sales process and the discussions remain preliminary, with a transaction not expected in the near term, sources familiar with the matter told WWD. The New York-listed luxury group Capri now consists of Michael Kors and Jimmy Choo after completing the sale of Versace to the Prada Group in December 2025. By sharpening its portfolio Capri has reduced its net debt to $224 million compared with $1.5 billion a year earlier. Michael Kors remains central to the group's overall performance, representing approximately 83% of revenue from Capri's remaining businesses in fiscal 2026. Investors currently value Capri's publicly traded shares at about $1.7 billion in total, roughly 40% less than at the beginning of 2026. That compares with a market value of around $10 billion in 2022 and more than $20 billion in 2014. Currency hedges complicate a potential transaction One hurdle that any potential buyer will need to face is Capri's currency-hedging programme. The company has $3.5 billion of fixed-rate cross-currency contracts tied to its investments in Swiss francs and a further $2.4 billion tied to investments in euros. Currently the contracts carry an estimated liability of $809 million, which sources told WWD could become payable if Capri is sold. However, Capri said this figure reflects the contracts' market value as of June 2026, meaning it can change and should not be treated as a fixed bill. WWD described the scale of Capri's currency-hedging programme, which consists of contracts intended to reduce Capri's exposure to movements in exchange rates, as unusually large for a fashion group. Yet they have also created revenue for the group, with Capri receiving $352 million in interest over the three fiscal years ended in 2026. Michael Kors sales continue to decline In its first-quarter fiscal 2027 results, Capri reported revenue of $769 million, down 3.5% year on year. Adjusted operating margin rose from 2.5% to 3.6%, supported by higher full-price sell-through and lower tariff rates. Meanwhile Michael Kors revenue fell 7.1% to $590 million, and operating profit declined from $63 million to $55 million. Jimmy Choo revenue on the other hand increased by 10.5% to $179 million, while operating profit rose from $4 million to $13 million. Following the pre-administration sale of Harvey Nichols to Frasers Group, Jimmy Choo is one of the luxury brands that is likely to recover no more than 15% of the £174,201 that it is owed, according to early-stage estimates from the department store group's administrators, FTI Consulting. Harvey Nichols' primary trading company entered administration owing £270.5 million to unsecured creditors Capri has reduced markdown exposure and refreshed its stores as part of the Michael Kors repositioning. Chairman and CEO of Capri, John D. Idol, said the company had 50% less clearance and markdown inventory than a year earlier, while Michael Kors inventory had fallen almost 27% in the previous quarter. Idol said he was "encouraged" by the company's first quarter results, "which exceeded our expectations and demonstrated the progress we are making to build a stronger and more profitable business." He added that the company's strategic initiatives across both brands have been driving "deeper consumer engagement through enhanced brand storytelling and compelling product innovation." Yet, the group lowered its fiscal 2027 revenue forecast to approximately $3.4 billion. Idol commented that while he expects "Jimmy Choo to continue to grow and return to profitability" in fiscal 2027, the revenue outlook had been impacted by "certain headwinds at Michael Kors", including "lower than anticipated inventory levels in the second quarter, softer trends in EMEA and updated foreign currency exchange rate assumptions". He added: "Looking beyond fiscal 2027, the opportunity for Michael Kors and Jimmy Choo remains significant. As our strategic initiatives continue to gain momentum, Capri Holdings is well positioned to drive sustainable growth, enhance profitability and create meaningful long-term value for our shareholders."
Michael Kors debuts Netherlands store. Photo: BGStock72 - stock.adobe.com September 21, 2026 Michael Kors, an apparel and accessories brand, has opened a store in Leidschendam in the Netherlands. The 2,873-square-foot Netherlands store opening comes on the heels of the brand launching a Michael Kors Collection boutique in Palm Beach, Florida, according to a Fashion Network report.