Food & Beverage Manager - All Day Dining and others

Job Description

Position Summary

Rixos Phu Quoc Viet Nam is seeking a results-driven and experienced Food & Beverage Manager to oversee and manage the day-to-day operations of all F&B outlets across the resort. Reporting directly to the F&B Director, this role is responsible for operational excellence, service quality, people leadership, and financial performance, ensuring all F&B experiences consistently reflect Rixos’ luxury all-inclusive standards.

The Food & Beverage Manager will play a critical role in translating F&B strategy into daily execution, driving guest satisfaction, optimizing costs and revenues, and developing strong, capable teams.

Key Responsibilities

F&B Operations Management

• Manage daily operations of all Food & Beverage outlets, including restaurants, bars, banquets, events, and in-room dining.
• Ensure smooth, efficient, and consistent service delivery in line with Rixos brand standards and operating procedures.
• Implement and maintain service quality, hygiene, and operational controls across all outlets.

Leadership & Team Management

• Lead, train, coach, and motivate F&B outlet managers, supervisors, and frontline teams.
• Support the F&B Director in manpower planning, scheduling, performance management, and talent development.
• Foster a strong service culture focused on accountability, engagement, and continuous improvement.

Menu, Beverage & Guest Experience

• Oversee execution of food and beverage menus, beverage programs, promotions, and signature concepts.
• Ensure product quality, presentation, and service standards meet luxury resort expectations.
• Actively manage guest feedback and service recovery to enhance overall dining experiences.

Financial & Cost Control

• Support the F&B Director in managing budgets, forecasts, and financial targets.
• Monitor daily revenues, costs, and outlet performance; identify opportunities to improve profitability.
• Ensure effective inventory management, stock control, and waste minimization.

Compliance, Safety & Quality Assurance

• Ensure full compliance with local laws, licensing requirements, health and safety regulations, and company policies.
• Oversee food safety, hygiene, and sanitation standards across all F&B operations.
• Ensure alignment with ISO standards and internal audit requirements.

Sustainability & Responsible Operations

• Implement sustainable F&B practices focused on resource efficiency, waste reduction, and responsible sourcing.
• Support ESG and CSR initiatives in alignment with the resort’s sustainability strategy.

Events & Special Functions

• Oversee operational readiness and service execution for banquets, events, and special promotions.
• Coordinate closely with Sales, Culinary, and Events teams to ensure seamless delivery.

Reporting & Coordination

• Prepare and submit operational and performance reports to the F&B Director, including sales analysis, guest feedback, and team performance.
• Act as a key operational liaison between F&B outlets, Culinary, and other hotel departments.

Qualifications

Qualifications & Skills

• Diploma or Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum 5–8 years of progressive experience in Food & Beverage operations, with at least 2–3 years in a managerial role within luxury hotels or upscale resorts.
• Strong operational knowledge of restaurants, bars, and banqueting.
• Solid understanding of food, beverage, wine, and service standards.
• Proven leadership and people management capabilities.
• Good financial awareness, including cost control and revenue tracking.
• Strong communication, interpersonal, and problem-solving skills.
• Proficient in POS systems, inventory management, and reporting tools.
• Fluent in English; additional languages are an advantage.
• Flexible to work varied schedules, including weekends and holidays.

Additional Information

What We’re Looking For

• A proactive leader with strong integrity and professionalism

• Someone who thrives in a fast-paced hospitality environment

• A team player who values collaboration and guest satisfaction

• A professional committed to continuous improvement and service excellence

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.