Vendor Management Specialist - Global Vendor Management

Specialist, Global Vendor Management

We are seeking a detail-oriented, proactive and collaborative professional to join Kroll's Global Vendor Management & Governance team. The role focuses on managing day-to-day vendor onboarding, maintenance and offboarding activities, ensuring requests are processed accurately, efficiently and in accordance with established vendor governance, risk and compliance requirements. The successful candidate will work closely with business stakeholders, vendors and internal teams, including Finance, Accounts Payable, Legal, Information Security, Privacy and Risk, to coordinate necessary approvals, resolve outstanding issues and ensure timely completion of vendor requests. We are looking for someone who demonstrates strong ownership, analytical thinking, attention to detail and effective stakeholder communication, with the ability to manage multiple requests and proactively resolve operational challenges.

The day-to-day responsibilities include but are not limited to:

Vendor Onboarding & Lifecycle Management

• Manage vendor onboarding, maintenance and offboarding requests through ServiceNow and other vendor management systems.
• Review incoming requests for completeness and accuracy, identify missing or inconsistent information, and coordinate with business stakeholders to obtain necessary documentation.
• Understand the nature of vendor engagements and identify required reviews from Legal, Information Security, Privacy, Risk, Compliance and other relevant teams using established guidelines.
• Coordinate approvals, track outstanding actions and proactively follow up with relevant stakeholders to progress requests toward closure.
• Maintain accurate vendor records, supporting documentation and request updates in relevant systems.
• Support vendor master data maintenance, including vendor information changes, banking updates and related activities in coordination with Finance and Accounts Payable.
• Identify urgent or business-critical requests and coordinate timely resolution of outstanding dependencies.

Stakeholder Coordination & Issue Resolution

• Act as a key point of contact for vendor onboarding queries, status updates and operational support.
• Collaborate with business stakeholders, vendors and internal review teams to resolve onboarding challenges.
• Identify delays, inconsistencies and process gaps, escalating matters appropriately when necessary.
• Provide timely and professional updates on request status, pending approvals and next steps.
• Ensure clear ownership and follow-through on outstanding actions until resolution.

Reporting & Process Improvement

• Maintain operational trackers and prepare regular reports on onboarding volumes, pending requests, aging and turnaround times.
• Use Microsoft Excel and reporting tools to validate data, identify duplicates, analyze trends and monitor workload.
• Identify opportunities to reduce manual activities, improve data quality and streamline vendor onboarding processes.
• Support implementation of workflow improvements, automation initiatives and changes to existing vendor management procedures.

Vendor Governance & Compliance

• Support adherence to established vendor governance policies, procedures and approval requirements.
• Ensure required vendor documentation and approvals are appropriately recorded and maintained.
• Identify potential compliance, data-quality or operational risks and escalate them to the appropriate teams.
• Assist with periodic vendor reviews, audit requests and governance-related reporting.
• Support ongoing vendor maintenance activities and follow up on outstanding governance requirements.

Essential traits:

• Bachelor's degree in Business Administration, Commerce, Finance or a related field preferred.
• 3–6 years of relevant experience in Vendor Management, Vendor Onboarding, Supplier Operations, Accounts Payable or a related operational function.
• Experience working with ServiceNow, ticketing systems, vendor management platforms or similar workflow tools.
• Good understanding of vendor onboarding, vendor master data management and vendor lifecycle processes.
• Strong working knowledge of Microsoft Excel, including formulas, PivotTables, data validation and reporting.
• Strong written and verbal communication skills, with the ability to coordinate effectively with multiple stakeholders.
• Good analytical and problem-solving skills, with the ability to identify inconsistencies and recommend practical solutions.
• Strong organizational skills, attention to detail and the ability to manage competing priorities and deadlines.
• Ability to independently manage assigned requests, follow up on outstanding actions and drive activities toward closure.
• Ability to collaborate during US Eastern Time (ET) working hours.
• Experience coordinating with Finance, Accounts Payable, Legal, Information Security, Privacy or Risk teams.
• Familiarity with vendor due diligence, risk assessments, compliance requirements and approval workflows.
• Experience preparing operational dashboards, trackers, SLA reports or other performance metrics.
• Exposure to process improvement, workflow automation or vendor data quality initiatives.
• Experience working in a global organization, shared services environment or financial/professional services industry.

About Kroll

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity - not just answers - in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

In order to be considered for a position, you must formally apply via careers.kroll.com.

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