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Full-Time

Configurations Specialist

Confirmed live in the last 24 hours

paytroniz

paytroniz

201-500 employees

Digital engagement platform for restaurants

AI & Machine Learning
Consumer Software
Data & Analytics

Compensation Overview

$70k - $75kAnnually

Entry

Denver, CO, USA + 1 more

Category
IT Support
System Administration
IT & Security
Required Skills
Communications
Requirements
  • BS or BA degree and/or relevant work experience within the computer and/or IT industry.
Responsibilities
  • Assist client corporate Marketing and/or IT staff with remote configuration of restaurant and convenience store campaigns, promotions, gift card orders, and marketing programs
  • Perform set-up and configuration of the Paytronix platform to support customer needs
  • Assist customers with Gift Card orders - including generating card numbers, testing and uploading card data, and clearly communicating status updates with customers and third-party vendors throughout
  • Gather and organize requirements and requested timing for projects under ownership to ensure complete, accurate, and on-time design
  • Validate that projects are developed in a sustainable, scalable way utilizing the platform as intended
  • Work with customers to ensure that proper user acceptance testing is performed
  • Manage a dynamic queue of projects with attention to client alignment and satisfaction
  • Capture complete project notes in project management system, including customer communications, requirements, steps and results, and resolution
  • Escalate projects as appropriate, including on behalf of Enterprise clients, and ensure successful closed loop with all stakeholders
  • Effectively balance rapid project completion with maintaining high quality of service and communication
  • Draft training and reference materials for customers to access in our Customer Resource Center to help educate and strengthen their use of the Paytronix platform
  • Ensure projects are addressed and resolved according to documented Service Level Agreements (SLAs)

Paytronix offers a robust digital engagement platform specialized in serving restaurants and convenience stores, leading with cutting-edge technology like AI, API integrations, and an advanced rules engine. This sector leadership is backed by its commitment to innovation in loyalty programs, CRM, and digital ordering systems. As a workplace, it fosters a dynamic environment where tech-forward solutions and customer insights drive industry advancements, making it an enriching space for professionals looking to impact the consumer experience sector.

Company Stage

Private

Total Funding

$75M

Headquarters

Newton, Massachusetts

Founded

2001

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-6%

2 year growth

7%