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AgeCare

Runs senior living and long-term care communities

PSW Coordinator

Full-Time
$45k - $55k/yr
Mid
Certification
Ancaster, Hamilton, ON, Canada
In Person
Medical, Clinical & Veterinary

About the job

Requirements
  • Graduate of a Personal Support Worker (PSW) certificate/diploma program that meets the standards outlined in the Fixing Long Term Care Homes Act.
  • Must have worked as a Personal Support Worker in long-term care.
  • Knowledge of procedures and techniques involved in administering simple treatments and related bedside care to residents.
  • Strong computer literacy and typing skills; familiarity with Word, Excel, PCC, PPOC, Workday, UKG, and Outlook is an asset.
  • Must understand the basics of good sanitation and clean techniques and be knowledgeable about the needs of geriatric residents.
  • Must have effective written and verbal communication and interpersonal skills.
Responsibilities
  • Work collaboratively with the Director of Care and senior management team to plan, organize, direct, and coordinate resident personal care services within approved policies and procedures, promoting and supporting PSWs to provide care in accordance with the organization’s mission and values.
  • Work collaboratively with the Director of Care to manage the day-to-day operations of Personal Support Workers.
  • Participate in hiring, orientation, evaluation, coaching, and mentoring of PSWs.
  • Onboard PSWs, including POC documentation, care plans/kardex, shift reports, and arranging PSW partnerships for onboarding orientation shifts.
  • Monitor resident care and services through direct supervision and formal and informal audits on all shifts, including leadership rounds, care audits, equipment and sling audits, meal and snack audits, hand hygiene, PPE, and IPAC skill audits; analyze results and report the analysis at monthly quality meetings.
  • Monitor, audit, and distribute nursing supplies, continence products, IPAC supplies, and cytotoxic supplies according to daily, weekly, and monthly schedules as directed by the supervisor.
  • Promote improved practices through mentorship, coaching, and education.
Desired Qualifications
  • Behavioural Support Ontario (BSO) certification and Imagine training are considered assets.

About the company

AgeCare operates senior communities for older adults across Alberta, British Columbia and Ontario, with long-term care, supportive living, retirement living, memory care, hospice and apartments. Its living-in-place model gives residents options as their care needs change, helping them remain close to family and community while their needs evolve. The company combines publicly funded long-term care with seniors' housing and related support services across its Canadian communities. Residents also receive meals, laundry, housekeeping and recreation, combining accommodation with day-to-day support. Founded in 1998, AgeCare is headquartered in Calgary, Alberta.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Calgary, Canada

Founded

1998

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Simplify's Take

What believers are saying

  • Dementia training reaches beyond clinicians: AgeCare's Imagine program includes online modules and facilitated sessions for housekeeping staff through executives.
  • Clinical hiring spans several levels: AgeCare's October 2026 board lists nursing, personal-support and clinical-leadership jobs.
  • Leaders are learning new tools: AgeCare trained over 200 in AI and automation before October 2026's Innovation Lab launch.

What critics are saying

  • Employment terms differ by site: AgeCare's 2024 report lists 87 collective agreements, 20 unions and 135 benefit plans.
  • Many vacancies lack permanent status: an October 2026 AgeCare board snapshot listed 362 casual and 106 temporary postings.
  • Pricing freedom is limited: AgeCare's 16-home Ontario partnership receives provincially set funding and resident co-payments.

What makes AgeCare unique

  • Mental-health care has dedicated housing: AgeCare serves residents with specialized needs at Mount Royal, SkyPointe and Sandringham.
  • Services bring generations together: AgeCare combines residential care with on-site childcare and adult-day programs.
  • Care operations connect with academic research: AgeCare funds a three-year Mount Royal chair studying aging.

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