B

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Universal Advisor 2 - División

Full-TimeUpdated on 10/15/2026Deadline 10/31/26
No salary listed
Mid
La Victoria, Peru
In Person
Finance & BankingRetail & Commercial Banking

About the job

Responsibilities
  • Recount cash supplied from the vault before operations begin and reconcile and audit cash at the end of the day.
  • Support filing office documentation and sending it to the general archive.
  • Receive cash and serve customers according to bank procedures and regulations for deposits, cash withdrawals, account credits and debits, check payments, service payments, loan payments, foreign-currency transactions, transfers, money orders, opening accounts for individuals, and selling card-protection and multiple-protection insurance and customer insurance withdrawals.
  • Identify customers making payments for transactions.
  • Retain counterfeit notes detected during transactions.
  • Report excess cash above operational limits or cash shortages to the Deputy Office Manager.
  • Offer and/or contract financial products such as cards, loans, installment cash products, subrogated products, or other products in the incentive lineup.
  • Keep customer database information accurate and up to date.
  • Evaluate and analyze credit transactions and submit them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Inform customers about, prequalify, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Set up, maintain, and terminate direct-debit arrangements.
  • Plan and manage commercial activities using available tools, in coordination with the Office Manager and Deputy Office Manager, to achieve product, service, and migration targets.
  • Use customer-service interactions at the teller window or in the branch lobby to market products and services and continually update and maintain customer information.
  • Conduct ongoing cross-selling, offering complementary products throughout customer interactions where possible.
  • Build knowledge of customers and their needs using available tools.
  • Provide comprehensive customer service, maintain service quality, and educate and assist customers in using digital and alternative channels.
  • Resolve incidents or complaints responsibly, with quality service and prompt responses.
  • Identify dissatisfied customers or those intending to end their relationship with the bank and offer alternatives to support retention while considering value.
  • Monitor customers’ current and overdue risk and plan and carry out appropriate recovery and management actions.
  • Follow up appropriately on the PPG against assigned objectives and activities and make necessary corrections and adjustments in coordination with the Office Manager.
  • Attend assigned meetings and share findings from customer-management work and relevant information about the characteristics and needs of customers in the assigned segment.
  • Ensure that processes involving batch transactions are completed, such as cancelling cards before settlement dates.
  • Update and properly file customer documentation.
  • Perform other duties assigned by the manager in response to business needs.
  • Sell card-protection insurance, multiple-protection insurance, and customer insurance withdrawals.
  • Carry out commercial actions and campaigns for customers in non-personalized segments and optional branch customers not assigned to a portfolio.
  • Receive, count, verify, enter, and report remittances jointly with the Deputy Office Manager under dual control.
  • Participate in and complete the branch’s accounting reconciliation with the Deputy Office Manager.
  • Inform customers about, issue, cancel, and duplicate debit cards within delegated authority, with the customer physically present and consenting.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Deputy Office Manager and/or AS1 with cash replenishment for ATMs.

About the company

B

Banco Bilbao Vizcaya Argentaria

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Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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