Director of Dialer Operations & Performance Analytics
High Rise Capital
Director of Dialer Operations & Performance Analytics
High Rise Capital
Syndicated private equity real estate investments
High Rise Capital · New York, United States · Full-time · Posted 2026-09-21
Salary: USD 40,000–90,000
Workplace: on_site
Highrise Capital is seeking a highly analytical and operationally focused Director of Dialer Operations & Performance Analytics to oversee our outbound dialing infrastructure, calling data, lead performance, and sales KPIs.
This person will be responsible for making sure our sales floor is calling the right data, at the right times, through the right campaigns, while continuously analyzing performance to increase contacts, applications, conversions, and funded volume.
This is not simply an IT or dialer-administration position. We are looking for someone who understands the economics of a high-volume outbound sales operation and can use data to identify what is working, what is wasting money, and where performance can be improved.
The ideal candidate has experience with high-volume call centers, financial services, MCA/business lending, insurance, debt relief, solar, mortgage, or another performance-driven outbound sales environment.
Key Responsibilities
Manage and optimize the company’s outbound dialer and calling campaigns.
Build, launch, monitor, and adjust dialing campaigns throughout the day.
Manage campaign pacing, dialing ratios, dispositions, routing rules, agent groups, and lead distribution.
Monitor caller availability and ensure agents consistently have productive call volume.
Identify technical or operational issues affecting contact rates.
Coordinate with dialer providers, CRM vendors, data providers, and internal management.
Maintain clean campaign structures and accurate reporting.
Own the performance analysis of every data source used by the sales organization.
Track performance by:
Determine which data sources should be scaled, reduced, retested, or discontinued based on actual performance.
Measure the entire funnel from:
Records Loaded → Dials → Contacts → Qualified Conversations → Applications → Approvals → Fundings → Revenue
KPI Management
Build and maintain daily, weekly, and monthly KPI dashboards.
Core metrics include:
Data Testing & Optimization
Create structured tests to determine what produces the highest return.
Examples include:
Every major decision regarding calling data should ultimately be supported by measurable performance.
Daily Responsibilities
The Director will monitor the sales floor throughout the day and provide management with visibility into performance.
A typical day may include reviewing the prior day’s results, launching campaigns, monitoring contact rates, reallocating data between teams, identifying underperforming campaigns, troubleshooting dialer issues, analyzing applications and fundings, and reporting findings to senior management.
The expectation is not simply to produce reports. The Director should identify problems and recommend operational changes based on the numbers.
Reporting
The Director will provide senior management with a concise daily performance report showing:
Bonus / Incentive
Highrise Capital offers a performance-based bonus opportunity for exceptional results. Additional compensation may be earned based on measurable improvements in dialer efficiency, data performance, application volume, funded volume, revenue, and overall sales-floor performance.
The stronger the impact you make on the acquisition engine, the greater the opportunity to participate in performance-based upside.
Qualifications
Experience managing high-volume outbound dialing operations.
Strong understanding of call-center KPIs and sales funnels.
Advanced Excel/Google Sheets skills.
Experience building dashboards and analyzing large datasets.
Strong analytical and quantitative ability.
Ability to identify trends and turn data into operational decisions.
Experience working with CRM and dialer platforms.
Strong understanding of lead/data management.
Ability to work directly with sales leadership and senior management.
Experience in merchant cash advance, business lending, financial services, mortgage, insurance, debt settlement, or another high-volume outbound sales environment is strongly preferred.
Ideal Candidate
We are looking for someone who naturally asks:
Which data is producing money?
Which callers are converting it?
What time should we be calling it?
How many times should we call each record?
Where are we wasting dials?
Where are we wasting data spend?
What happens if we move more volume into our highest-performing campaigns?
The successful candidate will treat the dialer and calling database as a measurable acquisition engine and continuously work to improve its performance.
Success in This Role
Success will ultimately be measured by improvements in:
Contact Rate → Applications → Fundings → Funded Volume → Revenue
while simultaneously reducing:
Wasted Dials → Wasted Data → Cost Per Application → Cost Per Funded Deal
The goal is to build a predictable, measurable outbound acquisition system that can scale alongside Highrise Capital’s sales organization.
Powered by Workable
Syndicated private equity real estate investments
High Rise Capital offers passive, syndicated investments in commercial real estate, mainly multifamily properties, to investors. Investors buy direct fractional ownership in specific opportunities while the firm handles deal sourcing, financing, and project management, with a third-party manager running daily operations; tax benefits are passed through via depreciation on Schedule K-1. It differentiates itself by offering fractional ownership in individual deals (not a public REIT) and by emphasizing value-add renovations, operational improvements, and education about CRE. Its goal is to help investors build generational wealth and create passive income while supporting safe, clean housing and community needs.
Explore more opportunities at High Rise Capital