Type of Requisition:
RegularClearance Level Must Currently Possess:
Top SecretClearance Level Must Be Able to Obtain:
Top Secret/SCIPublic Trust/Other Required:
NoneJob Family:
Technical Support ServicesJob Qualifications:
Skills:
Customer Service, Information Technology (IT) Support, Problem ResolutionCertifications:
NoneExperience:
3 + years of related experienceUS Citizenship Required:
YesJob Description:
*Shift options listed at the bottom.
GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.
At GDIT, people are our differentiator. As a Junior Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Junior Help Desk Technician joining our team to bring routine troubleshooting capabilities, a dedication to white-glove service delivery, and professionalism to a fast-paced environment.
HOW A JUNIOR HELP DESK TECHNICIAN WILL MAKE AN IMPACT:
WHAT YOU’LL NEED TO SUCCEED:
Required Experience:
Mon-Fri shift
Option 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts)
Afternoons:
Option 2: 1600-0000 Sat-Wed
Option 3: 1600-0000 Thu-Mon
Overnights:
Option 4: 0000-0800 Sat-Wed
Option 5: 0000-0800 Thu-Mon
*everyone must work 4 holidays a year
*shift determined during interview process
* shift may changed based on availability at time of start
The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:
40Travel Required:
10-25%Telecommuting Options:
OnsiteWork Location:
USA DC WashingtonAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atEqual Opportunity Employer / Individuals with Disabilities / Protected VeteransGDIT builds and runs technology systems for U.S. government agencies, including defense, intelligence and civilian organizations. Its work spans cloud infrastructure, cybersecurity and software development, with tools tailored to sensitive missions and large agency operations. The company combines its own reusable technology solutions with commercial products, then earns revenue through contracts to design, integrate, modernize and operate customer systems, including support for both classified and unclassified networks. It also supplies technical expertise and daily operational support, and is a business unit of General Dynamics headquartered in Falls Church, Virginia.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Falls Church, Virginia
Founded
1999
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What high-performing agencies do differently with data. Jennifer Chronis, the vice president of US public sector sales at Snowflake, said trusting your data is key in the battle against fraud, waste and abuse. October 13, 2026 10:06 am As agencies deal with a shrinking workforce and limited budgets, the focus on driving more efficiency is more important than ever. To achieve that efficiency, it's clear agencies need trusted data, solid governance and integrated systems. All of these depend on a cloud infrastructure that can support data sharing and address the challenges of working across new and legacy IT systems. On top of the efficiency drive, agencies are under intense pressure to further strengthen efforts to combat fraud, waste and abuse. The use of artificial intelligence and open data standards are key to improving the drive for efficiencies. Jennifer Chronis, the vice president of US public sector sales at Snowflake, said to achieve most, if not all, of these goals, agencies must be able to see across all of their datasets, especially when it comes to managing and mitigating risks to programs. "It's also important for them to be able to move from just reactive detection of fraud, waste and abuse to proactive detection of fraud, waste and abuse, and we're doing that with several customers," Chronis said on the discussion Innovation in Government sponsored by Carahsoft. "We're doing some work with a large federal health and human services organization. They process more than a trillion payments annually, and for them, it's been historically difficult to discover fraud, waste and abuse in all of those payments simply because of the siloed data systems that they're dealing with. Snowflake has partnered with GDIT for several years now to help this organization discover fraud, waste and abuse by modernizing their data platform. We worked with them to modernize over 16 petabytes of data. We've been able to cut data query times for them by more than 50 percent, so it's really, really exciting work." Trusted data leads to better analytics. One big difference about the work Snowflake does for this large federal health and human services organization, or any other customer, is the advancements in the technology that make the integration and manipulation of data much more straight forward and secure. Chronis said assigning roles and responsibilities to employees is an important part of creating trust in the information that can lead to confidence in the results of the analysis. "Customers have to be able to share data without moving it, without copying it and, in some cases, without even having to transform it. So that just makes the ability for a customer to have confidence in their data, much, much stronger because of the simplicity with which we can allow those customers to share it," she said. The ability to share and have confidence in the data becomes even more important in battle against fraud, waste and abuse. The Trump administration has made the detecting and stopping of fraud a top priority for every agency. Chronis said what is different about the White House's initiative is the power of artificial intelligence used with trusted data to discover patterns and obtain insights more quickly than ever. "There used to be a lot of long involved processes to move data into systems in order to be able to detect the anomalies and prevent the fraud. Once you have a solid data foundation, you can implement all of the various AI capabilities that have been changing so rapidly over the last even six months," she said. "We can use that data in, what we like to say, that semantic layer of the data. That is super important because applying AI models just sort of randomly on open internet data is not going to get you a lot of insights. You need to be able to do it in a system that houses your data and can provide the context and the semantics associated with that data." Open standards, open architectures. To continue to make progress and ensure data availability, agencies need to move to open standards and open architectures. Chronis said agencies would see several benefits from using these approaches. "It helps agencies connect data across existing systems without having to rip and replace. Open architectures help customers make use of that data, regardless of what system, what program, what customer organization owns that data, in order to be able to build upon that data and use it," she said. "The second is really just reducing vendor lock-in. It's important for government agencies, in particular, to own their data, to not have to rent their data from any vendor. Open standards and open architectures really give governments the flexibility to adopt new technology like AI and analytics, as their requirements evolve, without having to incur as much expense as they would have if they had been using proprietary standards and architecture." While the administration has emphasized the battle against fraud, waste and abuse, Chronis said data and AI tools also can drive success in other mission and back-office functions. Chronis said natural language AI agents are valuable for developing applications to address specific mission areas without the employee having any expertise in programming. "Natural language AI agents allow customers to just ask questions of data and develop applications using plain old English," she said. "We've been able to develop demos for customers with large volumes of data that would have taken custom developers and large involved contracts months to pull demos together. We've been able to do those things in hours. One, in particular, for a customer recently, we did in about five hours with the basic demo capability with lots of human resources data. We used synthetic data, and it was something that would have taken them months previously. So we're really seeing customers want to try to do those things as quickly as possible, and helping them and enabling them along that journey is really important to us." Jason Miller is executive editor of Federal News Network and directs news coverage on the people, policy and programs of the federal government. Related Topics
General Dynamics names next CEO, as Novakovic becomes exec chairman. Danny Deep is president of defense and aerospace giant * General Dynamics' CEO since 2013, Phebe Novakovic to transition to executive chairman in 2027 * President Danny Deep to be Reston-based defense contractor's next CEO * Novakovic has been named one of Fortune's 100 Most Powerful Women in business Longtime General Dynamics CEO Phebe Novakovic will transition to executive chairman on Jan. 1, 2027, as President Danny Deep becomes the Fortune 500 aerospace and defense contractor's next CEO, the Reston-based company announced Wednesday. Deep has been with General Dynamics for 25 years and became president in 2025, after serving as executive vice president of its global operations and combat systems divisions, and president of land systems. Novakovic, who has been CEO since 2013 and also holds the title of chairman, regularly ranks among Fortune's list of the world's 100 Most Powerful Women in business, coming in this year at No. 30. Ranked No. 318 on the Fortune Global 500 list in 2025 and No. 91 on Fortune's 2026 500 list, General Dynamics employs more than 100,000 people worldwide and reported $52.6 billion in fiscal 2025 revenue, up from $47.7 billion in 2024. "Danny is a highly skilled executive with rich operating experience. It has been a pleasure working closely with him and I am certain he will be an outstanding CEO," Novakovic said in a statement. "I very much look forward to our continuing collaboration." In December 2025, Deep was promoted to president of General Dynamics, after having served most recently as its executive vice president of global operations, a promotion he received in June 2025. Deep was appointed executive vice president of combat systems in April 2024. Deep called Novakovic, a former CIA officer who also served as special assistant to the secretary of defense, "an extraordinary leader for General Dynamics" in a statement Wednesday and added, "I am grateful for the close partnership we've shared and the opportunity to continue working together in the future." Under Novakovic's leadership, in 2019 General Dynamics won the Navy's largest-ever shipbuilding contract, worth up to $24.2 billion, to build nuclear-powered submarines, with Newport News Shipbuilding as a subcontractor. In 2020, she was named Virginia Business Person of the Year, chiefly because she led her company to financial success amid the worldwide COVID-19 pandemic, when most businesses were posting significant losses. General Dynamics' successes continued, including with this year's federal contract wins. In March, General Dynamics' Electric Boat subsidiary won a $15.3 billion contract modification to continue building Columbia-class submarines. And in July, Electric Boat won $29.5 billion to build five more. Fewer women at the top Novakovic was one of Virginia's top-paid CEOs in 2025, as well as the highest-paid woman chief executive on this year's list. She ranked No. 5, with about $25.9 million in total compensation. With her departure, there also will be fewer women among Fortune 1000 companies' CEOs, especially in the defense sector. In Virginia, Northrop Grumman CEO Kathy Warden, who was named the Falls Church Global Fortune 500 contractor's CEO in 2019, and Carey Smith, chair, president and CEO of Centreville-based Parsons since 2022, remain in the upper echelon of the sector. Accenture Chair and CEO Julie Sweet, who works between offices in Arlington County and Bethesda, Maryland, was ranked No. 4 on Fortune's list of the 100 Most Powerful Women in business in May, in addition to Warden and Novakovic. In October 2025, Toni Townes-Whitley stepped down as CEO of Science Applications International Corp. (SAIC) after two years in the post. She has been replaced by Jim Reagan, who was named the Fortune 500 contractor's permanent CEO in February. Last week, Amy Gilliland stepped down as president of General Dynamics Information Technology, the Falls Church subsidiary of General Dynamics, after leading the 26,000-employee unit since 2017. "On behalf of the board, we thank Phebe for her outstanding leadership and lasting contributions to General Dynamics," said Laura J. Schumacher, independent lead director. "Phebe has led with vision, integrity and a deep commitment to our people and our ethos. We have greatly benefitted from her efforts in setting a clear strategic vision, creating enduring value and in building a strong and capable leadership team."
GDIT President Amy Gilliland out after nearly decade-long run. By Nate Doughty - Staff Reporter, Washington Business Journal Oct 2, 2026 Updated Oct 2, 2026 3:36pm EDT Preview this article 1 min Paul Nedzbala takes over as interim president after Gilliland's departure. Don't Stop Here - Continue Reading For $1 Per Week Secure 4 weeks of award-winning news and trusted insights Subscribe for only $4
Defense Business Brief: Here comes the quantum boom; GDIT's perspective; and Sec. 889. Business Editor September 24, 2026 06:15 AM ET The benefits of quantum technology could hit the mainstream sooner than you think - at least that's what one company is aiming for. "We're actually really hoping in the next year or two [to] release these as products that people can buy and integrate into their cybersecurity protocols," said Mehdi Namazi, co-founder and chief science officer of the quantum networking company Qunnect. But the products aren't "that futuristic." Quantum is usually discussed as being able to one day break encryption and help discover new drugs. But Qunnect is betting that commercial quantum technologies for telecommunications networks could be ready sooner rather than later, according to newly released research. Several focus on authentication, including a quantum position verification process that allows you to verify the position and time of a transaction, providing a physical receipt, Namazi told Defense One ahead of the Quantum World Congress event outside of Washington, D.C. That could unveil the true source of a phishing call that is pretending to be your bank, for example. Another example is quantum channel protection, where "entanglement networks can supplement post-quantum encryption to perfectly protect and monitor the communication networks to make sure no one is eavesdropping, no one is harvesting the data," he said. It also protects against redirecting traffic on the network. Qunnect counts In-Q-Tel, an investment firm focused on intelligence and national security needs, as one of its backers. Background: DARPA has previously explored entanglement networks through its Quantum Augmented Networks effort, but has recently become more vocal about it. Following a White House executive order, the Pentagon released its quantum strategy, which focuses on network modernization, such as integrating secure commercial products and using quantum-resistant devices. It also named 2030 as the deadline for all Pentagon systems to support post-quantum cryptography. That method of using entangled photons or particles, known as quantum entanglement, can also aid in precise time synchronization, which could be used for future telecommunications networks, including 6G. Precision would drill down to one trillionth of a second, "which you usually need for financial transactions, defensive systems - places that you really, really care about the security and the accuracy of your network," Namazi said. But there are challenges, particularly in making sure the technology is compatible with existing telecommunications infrastructure. "These are hardware-based technologies. So, as much as we build everything to be compatible with the telecommunications infrastructure - which they are - this still means that you do need to go and add devices to different locations," Namazi said. "And when it [comes] to devices that you use for your cybersecurity, you usually want them to be manufactured [domestically]...in very large quantities, in form factors that make sense. That's definitely still a challenge." You've reached the Defense Business Brief, where Defense One dig into what the Pentagon buys, who they're buying from, and why. Send along your tips, feedback, and song recommendations to [email protected]. Check out the Defense Business Brief archive here, and tell your friends to subscribe! Bigs v. littles: quantum edition. Last week, I had the pleasure of interviewing Amy Gilliland, president of GDIT, onstage at NDIA's Women in Defense conference. When I asked her how GDIT was navigating a changing dense industrial base with startups getting more interest, in some cases, than primes, she said: "It is our job to go out and find these companies and to show them how we can bring them to the mission." * Gilliland, who received a "Service to the Flag" award at the event, named the quantum company IonQ as an example. * "These are companies with great ideas. A lot of times they have no certification or accreditation, but they have really great ideas," she said. "They have a lab at the University of Maryland...They have a big clock in there that's ticking down to when they think Q-Day is," the day quantum technology would be able to crack the encryption protecting some of the world's most secure systems. * "They're making great progress. And it is our job to bring the big brains that are in this quantum company to bear on programs." * That includes an intelligence contract in which GDIT is using quantum computing to look through imagery and "detect the tiniest of changes...so we can see what the enemy is doing in ways that conventional computers can't today," she said. Remember the Huawei ban? The Pentagon and General Services developed processes and tools to comply with Section 889 of the 2018 National Defense Authorization Act, including a search function for contracting officers to find out how companies "represent their compliance," the Government Accountability Office wrote in a report released Tuesday. But they don't routinely share those insights with the rest of the federal government. * "GSA and DOD do not broadly share their insights from implementing Section 889 prohibitions with other government agencies," the report states. "For example, based on its experience with Section 889 prohibitions, GSA has plans to expand its use of customs data to identify the origin of goods, which GAO previously reported is difficult to do. By sharing information about their experience with current prohibitions, GSA and DOD could help other agencies address additional upcoming statutory prohibitions, such as on semiconductors. Sharing information could also help improve compliance." * The GAO issued four recommendations, two for DOD: to share "subsidiary and affiliate information it collects with relevant federal agencies," including the Cybersecurity and Infrastructure Security Agency; and coordinate with federal agencies on Sec. 889 implementation. * AEVEX has a new jet-powered drone called Scepter. * Holland & Knight added Ike Blanton to its national security team. He previously led global investment and economic security out of the Pentagon's acquisition and sustainment office. * John Roche, Accenture's managing director for defense, joined the Professional Services Council's board. * The Space Force awarded Impulse Space a $28 million contract for space domain awareness. * BAE Systems delivered two prototype combat vehicles to the Army. The "Infantry Fighting Vehicles" are based on the Armored Multi-Purpose Vehicle chassis and are designed to combat drone threats. * The Special Competitive Studies Project released its tech scorecard on biotechnology and the U.S. competition with China.
Chartis says healthcare economics and AI are driving a new care model. * Published on Sep 23, 2026 Demographic pressure, worsening healthcare economics, AI-enabled clinical innovation, and rising private investment are converging to push the U.S. healthcare system toward a different model of care, according to a new Chartis report. In a business-as-usual scenario, the firm projects that the median nonprofit health system's operating margin could fall from 1.5% to negative 9.6% over the next decade. One in five Americans will be 65 or older by 2035, while the population age 85 and older is projected to grow by nearly 60%, according to the report. Older adults are expected to drive nearly all of the increase in healthcare utilization over the next decade. AI adoption has also reached significant scale. Chartis said 80% of physicians report using AI professionally, with more than three-quarters saying it improves their ability to care for patients. Healthcare also accounted for 43% of enterprise spending on vertical AI applications in 2025, investment that Chartis said is helping accelerate adoption. Cindy Lee, Chief Strategy Officer and report co-author, said, "Incremental change won't be enough." She pointed to agentic AI as one way organizations are pursuing reductions in costs and improvements in clinician experience. Chartis calls the emerging model HealthCare360. The report argues that technology should enhance rather than replace the clinician-patient relationship while healthcare organizations address access, affordability, quality, safety, and responsible AI governance. Anneliese Gerland, Senior Vice President of Strategy and report co-author, said a fundamentally different care model is moving "from possibility to necessity." She said organizations that redesign care delivery and responsibly integrate AI will be better positioned to meet growing demand while addressing quality and financial sustainability. Government GDIT named OpenAI Select Partner to modernize federal systems. GDIT has been named an OpenAI Select Partner in a collaboration focused on bringing AI... Technology TCS selected to harmonize METRO's IT application landscape. TCS has been selected by international wholesaler METRO as a strategic partner to simplify its... Government Booz Allen finds AI models can execute end-to-end cyber intrusions. Booz Allen has released a new report finding that advanced AI models can now carry... PwC and Palantir expand alliance across enterprise AI, M&A, and ERP. PwC and Palantir are expanding their strategic alliance across three areas: scaling enterprise AI, transforming...