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Justworks

Runs payroll and HR for small businesses

Senior Manager - Technology Strategy & Planning

Business OperationsConfirmed live in the last 24 hours
Full-timeNew York, NY, USA$188k - $242k /yr

About the Job

Requirements

  • At least 7 years of experience in Technology Strategy, Product Strategy & Operations, Business Operations, strategic planning, management consulting, or related roles within a technology-driven organization.
  • Demonstrated experience working within or closely alongside Product and Engineering organizations, with a strong understanding of how Product strategy, technical roadmaps, Engineering investments, and organizational capacity connect to business outcomes.
  • Strong technical fluency, including understanding software development lifecycles, platform investments, technical dependencies, Engineering constraints, and emerging technologies, and the ability to engage credibly with Product and Engineering leaders and translate technical considerations into strategic and operational implications.
  • Experience owning and improving strategic planning processes, organizational operating models, business reviews, performance management systems, and cross-functional decision-making mechanisms.
  • Strong business and financial acumen, including experience evaluating resource allocation, organizational capacity, investment tradeoffs, and operational performance.
  • Ability to independently structure ambiguous business and organizational problems, develop informed recommendations, and lead complex initiatives through implementation.
  • Experience influencing senior and executive stakeholders, navigating competing priorities, constructively challenging assumptions, and driving decisions across organizational boundaries.
  • Strong analytical capabilities, including experience developing metrics, evaluating organizational performance, and using quantitative and qualitative data to inform strategic decisions. Advanced spreadsheet skills are expected.
  • Exceptional written and verbal communication skills, including the ability to synthesize complex technical, business, and organizational information into compelling executive narratives and actionable recommendations.
  • Strong systems thinking and organizational judgment, including the ability to identify dependencies, anticipate second-order impacts, and design solutions that improve organizational performance at scale.
  • Experience driving organizational change, establishing new operating practices, and building alignment across stakeholders with different priorities and incentives.
  • Demonstrated leadership capabilities, including the ability to establish accountability, coach others, and lead cross-functional teams through complex organizational challenges.
  • A high degree of ownership, intellectual curiosity, adaptability, and comfort operating independently in ambiguous and rapidly evolving environments.

Responsibilities

  • Own and continuously improve annual and quarterly Technology strategic planning processes, translating divisional priorities into clear objectives, operating plans, milestones, and measures of success across Product, Engineering, Design, and Data.
  • Partner with Technology leaders, Finance, and People to connect strategic priorities with headcount, organizational capacity, and resource allocation, and develop analysis and recommendations to inform planning and investment tradeoffs.
  • Design, lead, and evolve the division’s leadership forums, business reviews, planning cycles, and decision-making mechanisms to ensure alignment, accountability, and follow-through.
  • Establish and improve metrics, reporting, and analytical frameworks that provide visibility into Technology performance, strategic commitments, organizational health, and execution risks, and translate insights into actionable recommendations for leadership.
  • Develop an understanding of Product strategy, technical roadmaps, Engineering investments, and organizational dependencies to identify opportunities for improved prioritization, sequencing, resource alignment, and cross-functional execution.
  • Independently identify, scope, and drive cross-functional initiatives that improve Technology’s operating model, organizational capabilities, and ways of working, from problem definition through implementation and measurable outcomes.
  • Synthesize complex business, technical, and organizational information into clear executive narratives, recommendations, and decision materials, anticipate leadership questions and tradeoffs, and ensure decisions translate into action.
  • Partner with Corporate Strategy, Finance, People, Operations, Revenue, and other functions to align Technology planning, investments, and operating priorities with company-wide objectives.
  • Identify systemic inefficiencies, unclear ownership, and organizational friction; design scalable solutions that simplify collaboration, improve decision-making, and strengthen execution without unnecessary process.
  • Partner with Technology leadership and cross-functional stakeholders to implement changes to operating models, planning practices, organizational processes, and communication mechanisms, ensuring adoption and sustained impact.
  • Develop repeatable frameworks, tools, and operating practices that improve how Technology functions at scale and continue delivering value beyond individual initiatives or leadership involvement.

Desired Qualifications

  • Experience with SQL or business intelligence tools.
  • Experience in high-growth technology organizations or complex industries such as FinTech, Healthcare, or HRTech.

About the Company

Justworks

Runs payroll and HR for small businesses

Justworks runs payroll and HR software for small businesses, combining routine workforce administration with access to group health insurance. Its PEO service co-employs customer workers, taking on specified payroll, tax and benefits responsibilities while customers manage their teams. Businesses also buy payroll software separately, with tools for employee onboarding, timecards, paid time off, contractor and vendor payments, and storing employment documents. The platform connects to accounting software, and customers pay monthly subscriptions priced by employee count and selected plan. Justworks was founded in 2012 and is headquartered in New York City.

Company size
1,001-5,000
Company stage
Late Stage VC
Total funding
$159.8M
Headquarters
New York City, New York
Founded
2012

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