General Manager

Come grow with us!!!! 

Dough Zone is seeking an experienced and driven Restaurant General Manager to lead operations across our WA-based locations (Seattle area, Bellevue area, Lynwood, Tacoma, Vancouver, etc.) reporting to a District Manager. 

This is a great opportunity for a hands-on leader who thrives in fast-paced, guest-centric environments and is passionate about team development, operational excellence, and delivering exceptional dining experiences!  

A successful candidate is a high‑integrity leader who can run an efficient operation across Front and Back of House.  Inspire a diverse team, deliver exceptional guest experiences, and manage the finances of the restaurant — all while modeling professionalism, resilience, and a commitment to excellence. The ideal candidate will understand the rhythm of a high-volume, full-service restaurant and is proactive with staffing and customer concerns. 

If hired, you will start training as Manager in Training. This onboarding period is designed to provide a comprehensive understanding of Dough Zone's operations, culture, systems, and service standards. You will gain hands-on experience across both Front of House and Back of House functions to ensure you can effectively lead the restaurant from a holistic perspective before assuming full General Manager responsibilities.

Responsibilities:

• Operational Leadership: Lead daily restaurant operations, overseeing both Front of House and Back of House teams to ensure smooth, efficient service, drive sales and profitability through operational excellence.

• Team Management & Development: Manage scheduling, training, and onboarding new hires. Player Coach that will mentor your team (20 to 30 staff) and identify areas of development and provide coaching to build a bench of future leaders. 

• Quality & Guest Experience: Uphold our high standards for food quality, service and proactively address guest feedback to ensure an exceptional dining experience.

• Safety & Compliance: Enforce strict adherence to all health, safety, and sanitation regulations. Conduct regular inspections and training to maintain a safe and compliant environment.

• Financial Oversight: Optimize staff schedules to balance labor costs with service needs. Support the District Manager with budgeting, inventory management, and other cost-saving initiatives.

Qualifications:

• 3+ years experience in a high-volume, full-service restaurant.

• Ability to thrive in a fast-paced environment while maintaining attention to details.

• Excellent written and communication skills.

• Strong financial acumen with experience in budgeting, cost control, and performance analysis.

• Proven leadership and people management skills with the ability to build high-performing teams.

• Ability to work long shifts, approximately 45 to 50 hours per week.

• Dependable transportation to travel to various locations within WA.

• WA State MAST permit, Food Handlers permit, CFPM (ServSafe)

Preferred:

• Toast Operating System experience

• Proficient in Restaurant 365 software for inventory control

Join us you will enjoy:

• Competitive Salary: Ranging from $80,000 to $85,000, depending on your experience and qualifications.

• Quarterly Bonus Program: You will be eligible for a performance-based bonus tied to restaurant performance.

• Paid Time Off & Paid Sick Leave

• On-Shift Perks: Employee meal discounts

• Health, dental, vision insurance plans

• Career Development: We invest in your future with professional job training and clear pathways for career progression within our growing company.

Pay: $80,000.00 - $85,000.00 per year.  Eligible for quarterly performance bonus. *Bonus based on restaurant performance.