Full-Time
Customer Service Representative
BCforward
1,001-5,000 employees
Compensation Overview
$13.95/hr
Cranberry Twp, PA, USA
In Person
 Customer Experience & Support (1) |
|---|
- Extensive prior Tier 1 support experience required
- Fluent in English
- Deductive reasoning, analytical, and problem-solving skills
- Excellent written and verbal communication skills, ability to present complex data/credit issues to management
- Focus on client and service mindset with a commitment to a high level of customer service
- Ability to observe the need for changes/improvements in the processes
- Ability to communicate clearly and concisely at all levels of the business
- Must work with the highest level of trust, integrity, honesty and confidentiality
- Ability to manage workload independently
- Good Computer Proficiency
- Experience with Microsoft Office suite (Word, Excel, PPT) including advanced MS Excel Skills
- Ability to learn new applications/software systems effectively and efficiently
- High School diploma or GED
- Minimum 1 year of customer service experience, helpdesk highly preferred
- Experience troubleshooting processing issues
- The role will be responsible for efficient service delivery of Payroll Issue Resolution for Kraft Heinz.
- Respond to incoming inquiries, telephone and/or written, from customers .
- Assists in training others, cross training and/or developing process knowledge.
- Candidate should be available to work between 8 AM - 7 PM Central Time.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Indianapolis, Indiana
Founded
1998
Simplify's Take
What believers are saying
- Stellar's $2.7M funding round validates market demand for enterprise AI services.
- Generative AI and LLM capabilities enable clients to streamline operations, accelerate growth.
- TSR acquisition expands professional services footprint, enhancing service delivery capabilities.
What critics are saying
- TSR integration issues and cultural mismatches erode 73.8% acquisition premium paid.
- Superior VC investors in Stellar's funding round dilute BCforward's AI influence.
- Enterprise client data breaches from AI integration trigger lawsuits, regulatory scrutiny.
What makes BCforward unique
- BCforward combines workforce management expertise with Stellar's enterprise-grade AI capabilities.
- Strategic $1M investment in AI-native Stellar positions BCforward as innovation engine.
- Integrated approach serves financial services, healthcare, life sciences, technology verticals.
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People at BCforward who can refer or advise you
Benefits
Health Insurance
Paid Vacation
Flexible Work Hours
Remote Work Options
401(k) Retirement Plan
Conference Attendance Budget
Professional Development Budget
Wellness Program
Mental Health Support
Company News
Stellar, an Indianapolis, Indiana-based AI-native services company specializing in scalable, enterprise-grade artificial intelligence (AI) solutions, received a major strategic investment from BCforward
Vienna Parent Corporation, formed by Justin Christian, CEO of BCforward, has entered a definitive agreement to acquire TSR, Inc. for $13.40 per share, totaling approximately $29 million. This represents a 73.8% premium to TSR’s closing price on May 14, 2024. BCforward, a major black-owned professional services firm, aims to enhance capabilities and expand business through this acquisition. TSR’s leadership supports the move, highlighting cultural fit and growth potential.
Vienna Parent Corporation, formed by Justin Christian, has entered a definitive agreement to acquire TSR, Inc. for $13.40 per share, valuing TSR at approximately $29 million. This represents a 73.8% premium to TSR’s closing price on May 14, 2024. Vienna Parent and its subsidiary, Vienna Sub, are affiliates of BCforward. The acquisition aims to enhance service offerings and expand business capabilities for both companies.
TSR, Inc. will be acquired by Vienna Parent, formed by BCforward founder Justin Christian. Vienna Sub will purchase all outstanding TSR shares for $13.40 per share, valuing the transaction at approximately $29 million. This represents a 73.8% premium over TSR's closing price on May 14, 2024. The deal is expected to close in Q3 2024, subject to customary conditions. Vienna Parent has secured up to $24 million in credit from First Merchants Bank to finance the acquisition.