Wellbeing Supervisor

Job Description

In this role, you will be responsible for supervising and training all Wellbeing (Spa) team members to ensure guests are receiving the ultimate experience.  As the master organizer, you will also be responsible for scheduling all spa-related appointments, checking guests in and out, and assisting in all retail sales.  The Wellbeing Supervisor will come with a friendly and helpful demeanor and be able to manage guest issues and create solutions.  

• Ensure the spa and fitness facilities are prepared for proper opening and closing each day
• Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order
• Arrange all spa appointments for a la carte services/activities and packages
• Support Director of Wellbeing with all administrative functions of the Spa including using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions
• Oversee efficiency of Wellbeing operations at the front desk via proper scheduling of appointments and staff as well as review and revise scheduling daily 
• Assist with billing for all Wellbeing services and retail sales including preparing receipts
• Be thoroughly familiar with and provide instruction on Wellbeing software
• Assist with inventories and cost control
• Assist in monitoring and evaluating of Wellbeing Reception and Attendant employees

Qualifications

• At  least 1 year of experience within a luxury hotel property, spa environment or luxury retailer preferred, previous experience is required
• Experience leading a team with a positive and heartfelt approach preferred
• Ability to handle customer requests, issues and come up with quick solutions
• Trusting to handle confidential guest information 
• Show initiative and strive to prioritize operational needs and anticipate guest requests
• Be an excellent communicator, great listener and super understanding whether towards other team members or guests 
• Strong leadership, communication, and problem-solving skills
• High attention to detail and commitment to luxury service standards
• Ability to manage multiple priorities in a fast-paced environment
• Professional appearance and demeanor required at all times
• Strong understanding of spa operations, guest flow, and service standards
• Ability to work a flexible schedule, including weekends and holidays
• CPR/First Aid certification preferred
• Bilingual abilities preferred

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30+ one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training