Paytm Payments Services

B2B payment gateway for enterprises

Regional Manager - GM/AVP

Field SalesConfirmed live in the last 24 hours

Full-timeNo salary listed

About the Job

Requirements

Graduate (10+2+3) with 10+ years of experience or postgraduate (10+2+3+2) with 7+ years of team-handling experience.
Experience in QR payments, fintech, banking, telecom, insurance distribution, or merchant acquiring.
Proven track record in field sales, merchant acquisition, B2B/KAM management, and transaction growth.
Experience building a business from scratch, launching new markets, and scaling large field sales teams.
Ability to drive structured daily, weekly, and monthly performance reviews.
Strong understanding of UPI, QR payments, merchant acquiring, and digital payment ecosystems.
Strong stakeholder management and influencing skills.
High ownership and accountability.
Strong market intelligence and business acumen.
Ability to work in a fast-paced, high-growth environment.
Excellent communication, analytical, presentation, and leadership skills.

Responsibilities

Build, lead, and scale a high-performing field sales organization.
Hire, attract, and develop top sales talent, especially in high-growth and high-potential markets.
Guide and empower teams to achieve individual and collective targets while fostering a performance-driven culture.
Drive accountability through continuous coaching, structured feedback, and capability development.
Own the region's P&L, driving revenue growth, transaction growth, merchant productivity, and profitability aligned with business objectives.
Define and execute regional sales strategy to deliver merchant acquisition, QR deployment, merchant activation, Monthly Transacting Users, and payment volume targets.
Drive growth across SMB, B2B, KAM, and enterprise merchant segments.
Drive large-scale merchant acquisition through structured field sales and multi-channel distribution approaches.
Expand Paytm QR acceptance across key merchant categories and underserved markets.
Identify and develop new business opportunities to strengthen the merchant network within the assigned territory.
Design and execute demand-generation initiatives to increase merchant adoption and transaction frequency.
Own the go-to-market strategy to maximize merchant reach, activation, and transaction conversion.
Ensure high-quality merchant onboarding and activation processes.
Drive merchant education and engagement programs to increase QR usage and customer adoption.
Improve merchant retention, transaction frequency, and lifetime value.
Drive execution through daily reviews, pipeline management, and structured governance across Assistant Sales Managers, Team Leaders, and Field Sales Executives.
Ensure strong field productivity, conversion rates, and market coverage.
Build strong merchant relationships to support long-term engagement and satisfaction.
Develop expertise in QR payments, the UPI ecosystem, merchant acquiring, and Paytm payment solutions.
Act as a field problem solver and trusted advisor for merchants.
Ensure teams effectively communicate product benefits and value propositions.
Gather and analyze market feedback, competitor activities, and emerging industry trends.
Recommend strategies to improve merchant acquisition, activation, and transaction growth.
Coordinate with the Growth team and National Sales Manager and provide timely updates.
Own forecasting, business planning, and performance tracking for the region.
Monitor merchant acquisition, activation rates, Monthly Transacting Users growth, transaction volumes, team productivity, and payout efficiency.
Drive weekly and monthly business reviews to ensure target achievement.
Work with Sales Excellence, Growth, Sales Operations, Product, Risk, and Merchant Support teams to ensure seamless execution and a strong merchant experience.
Lead field execution through field visits, merchant interactions, daily connects, and structured reviews, following a 75% field and 25% office model.
Own team productivity and merchant portfolio growth and transaction performance.

About Us

Paytm is India’s leading mobile payments and financial services distribution company and a pioneer of the mobile QR payments revolution. Paytm builds technologies that empower small businesses with payments and commerce solutions. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology.

About the Team

The QR Business Team plays a critical role in driving digital payment adoption by enabling merchants to accept UPI and QR-based payments seamlessly. The team focuses on merchant acquisition, activation, engagement, and transaction growth across diverse merchant segments.

About the Role

We are looking for a dynamic and experienced State Head / Regional Manager to lead and drive the growth of the QR business across the assigned region.

The role will be responsible for sales performance, merchant acquisition, QR deployment, activation, transaction growth, and ensuring successful adoption of Paytm QR solutions across SMB, B2B, KAM, and large marquee merchant segments.

The candidate will play a key role in aligning with regional/state leadership and driving strategic initiatives to achieve business objectives while ensuring operational excellence, profitability, and sustainable growth.

Key Responsibilities

1. Leadership & Team Management (The Coach & Motivator)

Build, lead, and scale a high-performing field sales organization.

Hire, attract, and develop top sales talent, especially in high-growth and high-potential markets.

Inspire, guide, and empower teams to achieve individual and collective targets while fostering a strong performance-driven culture.

Drive accountability through continuous coaching, structured feedback, and capability development.

2. Regional P&L Ownership

Own the P&L for the region, driving revenue growth, transaction growth, merchant productivity, and profitability aligned with business objectives.

3. Sales Strategy & Target Delivery

Define and execute regional sales strategy to consistently deliver on merchant acquisition, QR deployment, merchant activation, MTU (Monthly Transacting Users), and payment volume targets.

Drive growth across SMB, B2B, KAM, and enterprise merchant segments.

4. Merchant Acquisition & Network Expansion

Drive large-scale merchant acquisition through structured field sales and multi-channel distribution approaches.

Expand Paytm QR acceptance across key merchant categories and underserved markets.

Identify and develop new business opportunities to strengthen the merchant network within the assigned territory.

5. Demand Generation & GTM Execution

Design and execute demand generation initiatives to increase merchant adoption and transaction frequency.

Own the Go-To-Market (GTM) strategy to maximize merchant reach, activation, and transaction conversion.

Drive achievement of acquisition, QR deployment, merchant activation, MTU, and payment volume targets.

6. Merchant Onboarding & Engagement

Ensure high-quality merchant onboarding and activation processes.

Drive merchant education and engagement programs to increase QR usage and customer adoption.

Improve merchant retention, transaction frequency, and lifetime value.

7. Sales Execution & Field Governance

Drive execution rigor through daily reviews, pipeline management, and structured governance across ASMs, TLs, and FSEs.

Ensure strong field productivity, conversion rates, and market coverage.

Build strong merchant relationships to ensure long-term engagement and satisfaction.

8. Product & Business Expertise

Develop deep expertise in QR payments, UPI ecosystem, merchant acquiring, and Paytm payment solutions.

Act as a field problem solver and trusted advisor for merchants.

Ensure teams effectively communicate product benefits and value propositions.

9. Market Intelligence & Strategic Alignment

Gather and analyze market feedback, competitor activities, and emerging industry trends.

Recommend strategies to improve merchant acquisition, activation, and transaction growth.

Ensure timely updates and close coordination with the Growth team and National Sales Manager.

10. Planning, Reporting & Performance Management

Own forecasting, business planning, and performance tracking for the region.

Monitor merchant acquisition, activation rates, MTU growth, transaction volumes, team productivity, and payout efficiency.

Drive weekly and monthly business reviews to ensure target achievement.

11. Cross-functional Collaboration

Work closely with Sales Excellence, Growth, Sales Operations, Product, Risk, and Merchant Support teams to ensure seamless execution and superior merchant experience.

12. Field Leadership & Ownership

Lead from the front with a 75% field and 25% office model.

Drive on-ground execution through field visits, merchant interactions, daily connects, and structured reviews.

Ensure team productivity and full ownership of merchant portfolio growth and transaction performance.

Key Challenges

Driving consistent execution across multi-layered field teams (ASMs, TLs, FSEs).

Scaling merchant acquisition and activation programs across diverse territories.

Increasing merchant retention and transaction frequency.

Balancing growth, profitability, and operational efficiency.

Key Competencies

Strong stakeholder management and influencing skills.

High ownership and accountability mindset.

Strong understanding of UPI, QR payments, merchant acquiring, and digital payment ecosystems.

Ability to thrive in a fast-paced, high-growth environment.

Strong market intelligence and business acumen.

What We Are Looking For

Graduate (10+2+3) with 10+ years of experience or Postgraduate (10+2+3+2) with 7+ years of team handling experience.

Experience in QR payments, fintech, banking, telecom, insurance distribution, or merchant acquiring.

Proven track record in field sales, merchant acquisition, B2B/KAM management, and transaction growth.

Strong experience in building business from scratch, launching new markets, and scaling large field sales teams.

Ability to drive structured performance reviews (daily, weekly, and monthly).

Excellent communication, analytical, presentation, and leadership skills.

Why Join Paytm

At Paytm, our mission is to bring half a billion Indians into the mainstream economy through innovative financial technology solutions. Our success is driven by our people’s collective energy and an unwavering focus on our customers and merchants. Today, Paytm is India’s largest merchant acquirer and one of the leading fintech companies, powering millions of businesses across the country.

About the Company

Paytm Payments Services

B2B payment gateway for enterprises

Paytm Payments Services Limited (PPSL) serves as the business-to-business arm of One97 Communications. It provides digital payment infrastructure for online brands, startups, and merchants in India by offering a payment gateway that accepts debit/credit cards, UPI, net banking, and the Paytm wallet. Its product suite includes customizable checkout options for merchant websites and apps, e-commerce plugins, recurring subscription payments, and payment links sent via SMS or email. Revenue comes mainly from transaction fees charged to merchants for processing payments. PPSL differentiates itself through its use of the Paytm technology backbone, scale in the Indian digital payments ecosystem, and a focus on merchant-focused tools and enterprise-grade payment solutions. Its goal is to help businesses of all sizes accept digital payments quickly and reliably, enabling smoother online transactions and contributing to the growth of India's digital economy.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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