Operations Enablement Vice President

At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. For us, it’s all about bringing together people who are curious, collaborative and have the drive to make things possible for our clients and communities.

GLOBAL BANKING & MARKETS

We make markets in and clear client transactions on major stock, options and futures exchanges worldwide. Through our global sales force, we maintain relationships with our clients, receiving orders and distributing investment research, trading ideas, market information and analysis. 

OPERATIONS

Transaction Banking Operations is a part of Transaction Banking within Investment Banking. We are responsible for building, developing and supporting Goldman Sachs’ Transaction Banking offering which is delivering a range of treasury and cash management products to our corporate client base. Transaction Banking Operations provide essential risk management and controls architecture to preserve and enhance the firm’s assets and reputation. For every new product launched and every trade executed, it is Operations that develop and manage the processes and controls that enable business flow. 

OUR IMPACT

Transaction Banking Operations is focused on scaling the Transaction Banking businesses and supporting the constantly evolving suite of innovative Transaction Banking Services we offer clients, while adapting to the rapidly changing payment landscape. 

Our organization is the first line of defense for control and governance to protect both clients’ and the firm’s financial assets, while delivering a differentiated, best-in-class client service. Transaction Banking Operations is a growing team with regional presence in Singapore, Bengaluru, Amsterdam, London, New York, and Dallas. All our offices work closely together as a single global team in support of our Transaction Banking business.

The team plays a critical role in understanding the end-to-end client journey, identifying which Operations teams will be impacted by roadmap deliverables, and coordinating readiness activities so that the functional operations teams are prepared to support clients effectively.

In addition to business-as-usual operational readiness, the team supports key enablement programs across Transaction Banking Operations.

YOUR IMPACT 

We are seeking a Vice President to join our Operations Enablement team in TxB Operations. The Operations Enablement team provides central services that drive the growth, scalability, and execution discipline of Operations in support of TxB and its clients.

The ideal candidate will provide senior leadership to ensure new products, features, and enhancements are operationally ready before go-live. The Vice President will be expected to establish direction, influence senior cross-functional stakeholders, exercise sound judgment, and drive complex initiatives from strategy through execution. The candidate must also be comfortable using approved Artificial Intelligence (AI) tools responsibly to improve productivity, strengthen analysis, and identify opportunities to streamline operational processes.

HOW YOU WILL FULFILL YOUR POTENTIAL

• Lead operational readiness for Transaction Banking product roadmap deliverables, ensuring impacted Operations teams are prepared to support new products, features, enhancements, and client-facing capabilities before go-live.
• Serve as a senior Operations partner to Product, Engineering, Risk, Legal, Compliance, and functional Operations leaders; define readiness strategy, assess operational impacts, resolve dependencies, and drive accountable execution.
• Develop and apply a strong understanding of the end-to-end Transaction Banking client journey to anticipate impacts across teams, processes, controls, procedures, technology, and client support models.
• Establish governance and lead complex readiness workstreams, including stakeholder engagement, milestone management, risk and issue escalation, communication planning, training, procedure updates, and post-launch stabilization.
• Provide oversight and challenge for user acceptance testing by shaping operational test strategy, confirming appropriate participation and coverage, monitoring defects and risks, and informing readiness and go-live decisions.
• Produce concise executive updates, recommendations, decision materials, and readiness reporting using tools such as JIRA, Confluence, Excel, PowerPoint, Power BI, and Amazon Quick.
• Lead Operations Enablement programs that improve operational transparency, client experience, control effectiveness, and execution discipline across Transaction Banking Operations.
• Champion the responsible adoption of approved AI and machine learning capabilities; identify high-value use cases, evaluate risks and controls, and partner with stakeholders to streamline manual workflows, strengthen decision-making, and reduce operational bottlenecks.
• Mentor junior team members, promote consistent standards, and help build a high-performing, collaborative, and forward-looking Operations Enablement function.

SKILLS AND EXPERIENCE WE ARE LOOKING FOR: 

BASIC QUALIFICATIONS

• Bachelor’s degree with at least 7 years of relevant professional experience in Operations, project or program management, business analysis, product implementation, client service, or a related financial services function
• Demonstrated experience leading complex, cross-functional change initiatives, product or feature launches, operational implementations, or transformation programs from strategy through execution
• Strong leadership and stakeholder management skills, including the ability to influence senior partners, establish accountability, navigate competing priorities, and drive timely decisions without direct authority
• Advanced project and program management capability, with experience managing governance, milestones, dependencies, resources, risks, issues, and executive-level reporting across multiple workstreams
• Ability to understand product strategy, business requirements, client journeys, operating models, and control considerations and translate them into scalable operational readiness plans
• Experience leading or overseeing user acceptance testing, including test strategy, scenario coverage, participant coordination, defect management, risk assessment, and readiness recommendations prior to launch
• Strong analytical, problem-solving, and control mindset, with sound judgment and the ability to identify material risks, challenge constructively, and recommend practical solutions
• Excellent written and verbal communication skills, with the ability to synthesize complex information into clear executive updates, presentations, recommendations, and decision materials
• Proficiency with Microsoft Excel and PowerPoint and familiarity with project, collaboration, and reporting tools such as JIRA, Confluence, Power BI, and QuickSight
• Comfort and practical fluency using approved AI tools to support research, analysis, drafting, summarization, process improvement, and productivity, with appropriate attention to accuracy, confidentiality, governance, and human oversight

PREFERRED QUALIFICATIONS

• Deep experience in Transaction Banking, cash management, payments, client onboarding, client implementation, client service, or Operations support functions
• Strong knowledge of the Software Development Life Cycle, Agile delivery practices, product roadmaps, release management, and production go-live governance
• Experience using JIRA and Confluence to govern delivery, manage documentation, coordinate issue resolution, and provide transparency across complex initiatives
• Experience with Power BI, Amazon QuickSight, or similar reporting and data visualization tools, including hands-on dashboard development and interpretation of operational data
• Experience with operating model design, process re-engineering, process mapping, procedure documentation, control design, or operational workflow analysis
• Experience identifying, piloting, or scaling AI, automation, or data-driven solutions in a controlled business environment
• Proven ability to operate effectively in ambiguity, connect related workstreams, provide thought leadership, and bring senior stakeholders to clear decisions
• Experience mentoring or developing colleagues and promoting consistent standards across teams

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.  

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. 

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.