Black Box

End-to-end digital infrastructure and IT services

Site Support Engineer

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeNo salary listedIn-person

About the Job

Requirements

Minimum 2-3 years of experience in a similar role, preferably in the KVM or A/V industry.
A strong engineering or technical education background, with a degree in a relevant field.
Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting.
Strong communication and interpersonal skills, with the ability to interact with clients and colleagues effectively.
A customer-centric mindset, with a focus on delivering exceptional service and support.
Proficiency in using various KVM and A/V equipment and software tools.
Ability to work independently and manage multiple projects simultaneously.
Willingness to travel for site visits and installations as required.
A valid driving license and a clean driving record.
Any additional certifications or training in KVM or A/V technologies will be an advantage.

Responsibilities

Provide on-site technical support and troubleshooting for KVM and AV systems.
Perform site installations, configurations, and maintenance as per customer requirements.
Set up demos and Proof of Concepts (PoCs) to showcase our solutions' capabilities.
Collaborate with the sales team to understand customer needs and deliver tailored solutions.
Maintain accurate records of site visits, installations, and support activities.
Stay updated with the latest industry trends and technologies in KVM and AV.
Offer pre-sales support, including product demonstrations and technical consultations.
Ensure customer satisfaction by promptly addressing any post-sales queries or issues.
Work closely with the engineering team to gather feedback and improve our products.

Desired Qualifications

Any additional certifications or training in KVM or AV technologies will be an advantage

As a Site Support Engineer, you will be an integral part of our Black Box Sales department, ensuring the successful implementation and support of our cutting-edge KVM and AV solutions. Your expertise will be crucial in delivering exceptional customer experiences and driving our business forward.

A minimum of 2-3 years of experience in a similar role, preferably in the KVM or AV industry.
A strong engineering or technical education background, with a degree in a relevant field.
Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting.
Strong communication and interpersonal skills, with the ability to interact with clients and colleagues effectively.
A customer-centric mindset, with a focus on delivering exceptional service and support.
Proficiency in using various KVM and AV equipment and software tools.
Ability to work independently and manage multiple projects simultaneously.
Willingness to travel for site visits and installations as required.
A valid driving license and a clean driving record.
Any additional certifications or training in KVM or AV technologies will be an advantage.

Provide on-site technical support and troubleshooting for KVM and AV systems.
Perform site installations, configurations, and maintenance as per customer requirements.
Set up demos and Proof of Concepts (PoCs) to showcase our solutions' capabilities.
Collaborate with the sales team to understand customer needs and deliver tailored solutions.
Maintain accurate records of site visits, installations, and support activities.
Stay updated with the latest industry trends and technologies in KVM and AV.
Offer pre-sales support, including product demonstrations and technical consultations.
Ensure customer satisfaction by promptly addressing any post-sales queries or issues.
Work closely with the engineering team to gather feedback and improve our products.

About the Company

Black Box

End-to-end digital infrastructure and IT services

Black Box provides digital infrastructure solutions for large enterprises and public-sector clients, designing, integrating, and managing IT environments. It offers services and products across networking, data centers, cybersecurity, unified communications, and digital workplace, along with consulting, project management, and managed services to design, deploy, and operate systems. The company differentiates itself as a vendor-agnostic integrator with a global delivery footprint, offering end-to-end capabilities from initial design to ongoing support. Its goal is to help organizations build scalable, reliable digital infrastructure across distributed locations to support modern operations.

Company size: Not listed
Company stage: IPO
Headquarters: Plano, TX
Founded: 1976

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