Full-Time

Customer Engagement Manager

Posted on 5/14/2024

Mediaocean

Mediaocean

1,001-5,000 employees

AI-powered omnichannel advertising platform

Data & Analytics
AI & Machine Learning

Senior

Remote in USA

Required Skills
Sales
Communications
Zendesk
Salesforce
PowerPoint/Keynote/Slides
Requirements
  • 3+ years advertising agency experience or advertising industry experience
  • 3+ years client facing role with impeccable communication skills
  • Detailed knowledge of linear advertising space, either buying or planning experience with Local TV, Radio or National medias required
  • Prior experience with Mediaocean applications required
  • Demonstrated ability to manage competing priorities and tackle issues with a sense of urgency while maintaining professionalism and accuracy; and working cross-functionally
  • Exceptional customer advocacy skills with a strong ability to negotiate, manage expectations and handle objections
  • Excellent attention to detail; proven research and analytical skills; demonstrated consistency in follow-up and deliverables
  • Proficiency with Excel, PowerPoint, Sharepoint; Salesforce, Zendesk, Jira, Smartsheet a plus
Responsibilities
  • Provide expertise and guidance in customer process and workflow on a functional level for assigned book of business
  • Execute a coordinated account plan aligned with corporate goals for driving growth and adoption of Mediaocean solutions
  • Maintain a regular cadence of customer meetings to consult end users, identify and address business needs and challenges, field development requests and actively recognize cross-sell and up-sell opportunities for the Mediaocean Sales Team
  • Establish business partnerships with customer contacts from the user base, including media/finance leads (e.g., Media Director, Finance Director)
  • Communicate frequently and effectively with Mediaocean team members regarding customer activities, including product feedback
  • Identify customer satisfaction risks and demonstrate a proactive, solution-based approach to mitigate escalations
  • Prioritize and schedule work activities to ensure established targets are achieved or exceeded; complete timely reporting post customer meetings, communicate action items and follow through on outcomes to customer and Mediaocean stakeholders
  • Advocate best practices to improve the overall customer experience and enhance customer understanding of the value of Mediaocean software solutions
  • Expand knowledge of Mediaocean solutions and business practices, continue to build subject matter expertise in areas of concentration

Mediaocean provides a mission-critical platform for omnichannel advertising, leveraging AI and machine learning for end-to-end campaign orchestration, including ad serving, creative personalization, and analysis.

Company Stage

Series B

Total Funding

$40.5M

Headquarters

New York, New York

Founded

1967

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-7%

2 year growth

-8%