Head of SMB Strategy & Operations
Posted on 4/24/2023
San Francisco, CA, USA • Remote in USA
Experience Level
Desired Skills
Data Analysis
  • 10+ years of strategy and business operations experience, preferably in management consulting or a fast-moving technology company
  • Business acumen and a strong understanding of product strategy. You excel at identifying business opportunities and navigating commercial challenges
  • Distinctive problem-solving, strategic and analytical capabilities, and experience building trusted relationships with executive stakeholders
  • Ability to communicate, present, and craft compelling narratives to influence internal and external technical and business stakeholders across diverse teams at all levels
  • Deep comfort operating in the ambiguity of an ever-evolving product that operates at scale globally
  • Ability to effectively model, manipulate data and work with analytics tools turning them into insightful business recommendations to optimize strategy
  • Ability to work independently and drive strategic projects from ideation to execution in a highly matrixed global organization
  • BS/BA required; MBA or Masters degree a plus
  • Set strategic priorities: Conduct analyses that establish the strategic priorities for our SMB business and inform GTM plans, product roadmaps and resourcing / budgeting. Responsible for annual planning across the dispersed teams supporting the SMB business
  • Lead critical cross-functional projects: Work directly with the GM of our business unit to run the most complex and critical cross-functional programs, building a business case for each initiative, and running the program to completion
  • Build analytical tools: Surface data-based insights through dashboards, automated reporting, and presentations that give both our partners and internal stakeholders real-time information critical to understand the health of our business
  • Manage a team: Lead a team of 2-3 strategy & ops team members dedicated to the SMB business, carving out high-impact projects for individuals, and supporting career development and growth

1,001-5,000 employees

Digital payment processor
Company Overview
Square's mission is to ensure that all businesses are able to participate and thrive in the economy. The company is building infrastrucutre for online payments.