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Mercier Consultancy Group

Danish Speaking Customer Experts - Electronics Leader

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent spoken and written Danish is required.
  • A valid European Union passport is mandatory.
  • A strong interest in consumer electronics and modern technology is required.
  • Excellent communication and problem-solving skills in a professional environment are required.
  • The ability to work remotely from within Greece while maintaining productivity is required.
  • Previous customer service or technical support experience is an advantage.

Responsibilities

  • Provide expert customer support regarding consumer electronics products.
  • Troubleshoot technical issues by phone, email, and chat.
  • Deliver professional, empathetic, and efficient service to maintain customer satisfaction.
  • Stay current on consumer electronics innovations and product specifications to provide accurate guidance.
  • Communicate product features and benefits to enhance the consumer experience.
  • Collaborate with internal teams to resolve complex technical inquiries related to electronic devices.
  • Maintain detailed and accurate records of customer interactions in the internal customer relationship management system.

About the Company

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