Full-Time

Territory Business Associate

Posted on 1/28/2025

Chewy

Chewy

10,001+ employees

Compensation Overview

$72.5k - $109kAnnually

+ 401k + Equity Grants

Junior, Mid

Denver, CO, USA

The role requires in-person engagement with customers in an assigned geographic territory.

Category
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Data Analysis
Requirements
  • 2+ years of overall work experience with 1+ years as an account manager or customer success manager in technology services/SAAS, eCommerce marketplace or related industries (B2B or B2C); experience in the veterinary or healthcare industries strongly preferred
  • Expertise in building and managing customer relationships, increasing engagement, and growing businesses with a top-down, bottom-up approach
  • History of implementing processes, methodologies, programs and/or frameworks for managing customer engagement and ongoing retention across multi-site locations
  • Demonstrated ability to meet and exceed KPIs and results in a high-growth, fast-paced environment
  • Hands on experience with sales/CRM technologies and best practices (Salesforce, etc.), and/or Engagement or Marketing Automation Software and tools
  • Data analytical skills preferably experience working on Salesforce CRM or equivalent
  • Track record of taking ownership and driving results in a data-driven, fast-paced environment
  • Excellent written and verbal communication skills
  • Position will require 80% of time in the field
  • Must possess a valid motor vehicle operator's license in good standing
  • Bachelor’s degree or equivalent experience required
Responsibilities
  • Present and promote strategic programs and services for Chewy Health to clinics, identifying the unique needs of the individual practices and advocating the correct program or service to meet their business needs
  • Grow clinic enrollment in Chewy Health services within a set geographic territory via a Master Service Agreement & and create further lead generation mechanisms
  • Drive veterinary engagement across the clinic success lifecycle through In-person clinic visits while executing strategies and tactics to increase the utilization of PracticeHub and other Chewy Health services
  • Drive usage, feature adoption, and re-activation of clinics enrolled with PracticeHub and drive behaviors that help clinics get maximum benefit from the platform
  • Build deep and meaningful relationships through a partnership and consultative model while driving loyalty with veterinary professionals within your portfolio
  • Primary role of field working visiting clinics in-person base town and outstation locations in the territory and be a trusted advisor for the clinic’s staff; sharing best practices, identifying growth opportunities, and evaluating and analyzing individual practice needs
  • Provide content and client support to ensure clinics can seamlessly adopt and operationalize PracticeHub and associated services
  • Work closely with Sales, Onboarding, Operations, and Customer Service to ensure a positive customer experience deliver on clinic success goals achievement using Chewy Health analytical tools
  • Be a veterinarian, practice team and pet parent advocate, providing ongoing feedback to Product Management and Engineering to improve the veterinarian and pet parent experience
  • Think big and innovate to find new and novel ways to increase PracticeHub platform product evolution and improve client experience
  • Complete all administrative requirements in a timely fashion as directed by management
  • May represent Chewy Health at local, regional, and national trade shows and exhibits to promote Chewy Health products to the animal care community
Desired Qualifications
  • Experience as a veterinary technician or assistant
  • History of selling into or engaging with, large and small veterinary OR medical practices in the US
  • History managing and growing multi-site locations across a diverse product portfolio
  • Experience with launching new technology products/services to veterinary clinics OR medical practices
  • Strong understanding of the overall pet care industry and recent trends
  • In depth experience and understanding of the veterinary profession in the US

Company Size

10,001+

Company Stage

IPO

Total Funding

$351.2M

Headquarters

Plantation, Florida

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Chewy's net sales grew 4.8% in Q3, showing resilience in the market.
  • Investments from major firms reflect confidence in Chewy's growth potential.
  • Jessica Knopp-Gwynne's leadership could drive innovation in subscription services.

What critics are saying

  • Increased competition from Petco may erode Chewy's market share.
  • Reliance on Autoship program poses risk if consumer preferences shift.
  • CEO's stock sale might indicate concerns about future performance.

What makes Chewy unique

  • Chewy's Autoship program offers convenience and reliability for recurring pet supply needs.
  • Partnership with Forter enhances security and optimizes payment processes for seamless transactions.
  • Chewy+ membership initiative aims to increase customer retention and lifetime value.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Company Equity

Parental Leave

Family Planning Benefits

Unlimited Paid Time Off

Paid Holidays

Paid Sick Leave

Health Savings Account/Flexible Spending Account

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

0%
MarketBeat
Mar 5th, 2025
Los Angeles Capital Management LLC Invests $1.20 Million in Chewy, Inc. (NYSE:CHWY)

Los Angeles Capital Management LLC invests $1.20 Million in Chewy, Inc. (NYSE:CHWY).

PR Newswire
Mar 3rd, 2025
Forter'S New Partnership Brings Its Trust Platform To Chewy

AI-powered security and payments technology helps customers receive a fast, secure and seamless experienceNEW YORK, March 3, 2025 /PRNewswire/ -- Forter , the Trust Platform for digital commerce, announced that the company has partnered with Chewy, Inc. ("Chewy") to provide security management, payment optimization and chargeback recovery solutions.Forter's industry-leading, AI-driven platform is powered by a global network of over 300,000 online businesses and 1.8 billion shoppers. The speed and accuracy of its identity intelligence supports businesses in creating secure customer transactions, assisting their efforts to efficiently scale operations, and adapting to spikes in demand without requiring additional resources."At Chewy, our customers are at the heart of everything we do, and we are committed to delivering an unmatched shopping experience," said Adam Peck, Vice President of Product, Chewy. "With the selection of Forter, we remain dedicated to digital safety and security, while continuously advancing to provide the best possible service for pet parents and their beloved pets.""Chewy has set the standard for what a great digital commerce experience should look like," said Michael Reitblat, CEO and Co-Founder, Forter. "By eliminating unnecessary friction at checkout, and optimizing payments success, we're helping Chewy say 'yes' to more customers while maintaining the highest security standards. That means more happy pet parents, more completed orders, and more cheerful pets."For more information about Forter's work with other market-leading companies, visit: www.forter.com/customers .For more information about Chewy, visit www.chewy.com .About ForterForter is the Trust Platform for digital commerce

World Business Outlook
Mar 3rd, 2025
Wedgewood Announces Jessica Knopp-Gwynne as its Chief Revenue Officer

As General Manager of Chewy's USD 4B Autoship Subscription Business, she led initiatives that added USD 800M in new revenue, improved customer retention, and expanded personalized offerings.

MarketBeat
Feb 23rd, 2025
J.W. Cole Advisors Inc. Makes New $664,000 Investment in Chewy, Inc. (NYSE:CHWY)

J.W. Cole Advisors Inc. makes new $664,000 investment in Chewy, Inc. (NYSE:CHWY).

PR Newswire
Feb 13th, 2025
Atlantis Paradise Island Announces Egot Winning Artist John Legend To Headline Music Making Waves Concert On Saturday, May 24Th

~ The Music Making Waves Concert Village to Feature Interactive Experiences, Local Cuisine, Activity Zones, and More ~~ A Portion of Ticket Proceeds to Benefit the Atlantis Blue Project Foundation, Dedicated to Protecting Marine Life and Ocean Habitats in The Bahamas and Surrounding Waters ~PARADISE ISLAND, Bahamas, Feb. 13, 2025 /PRNewswire/ -- Atlantis Paradise Island, the Caribbean's premier destination for concerts, festivals and world-class entertainment, announces multi-platinum, 13-time GRAMMY® award-winning singer-songwriter and record producer John Legend will take the stage at the resort's Casuarina Beach on Saturday, May 24th. His performance will launch the resort's 2025 Music Making Waves series, part of the acclaimed Atlantis: LIVE platform. Tickets will go on sale Thursday, February 13th at www.atlantislive.com or by phone at 1-800-ATLANTIS. Taking place over Memorial Day Weekend, the concert will serve as the official kickoff to summer at Atlantis Paradise Island, offering guests an unforgettable evening of live music in paradise. The EGOT-winning, critically acclaimed, multiplatinum artist and producer, who has garnered 13 Grammy Awards, an Academy Award, a Golden Globe Award, a Tony Award and three Emmy Awards, among others will deliver a special solo performance featuring songs, stories and intimate reimagining's of his greatest hits ("All of Me", "Ordinary People," "Tonight"), unexpected stories from Legend's life and career, and selections from LEGEND ("Nervous," "Wonder Woman")

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