Technical Operations Engineer

About Town

Town is building the AI coworker for every team. Everyone gets their own Townie, an AI assistant that learns how you work (your voice, judgment, relationships, and priorities) and does real work on your behalf across email, calendar, docs, Slack, and CRM. Townies don't wait to be prompted. They observe, learn, and act. And because every teammate has one, Townies can ask each other questions and hand off work, so the whole team moves faster together.

Four months after our public launch, we became a $1B company. We recently raised a $108M Series B, co-led by Forerunner Ventures and Menlo Ventures, with continued support from Andreessen Horowitz, First Round Capital and angels such as Zach Perret, Soleio Cuervo, Scott Belsky, and more. Our founders, Jean-Denis and Tony, previously led EPD at Plaid and applied AI product at Google.

About the role

We're hiring our first TechOps Engineer to keep the technology our team relies on reliable, secure, and easy to use. Reporting to the Head of Engineering, you'll own workplace technology across our San Francisco office, from networks and conference rooms to employee devices, access, and the vendors behind them.

This is a hands-on senior individual contributor role that also owns day-to-day execution for our compliance and customer trust programs. You'll run recurring controls, coordinate audits and security reviews, and turn open requests into completed work. You'll partner with engineering, security, and legal on control design, policy, risk decisions, and customer commitments.

What you'll do

• Keep the office running. Own networking, Wi-Fi, conference rooms, and shared technology. Troubleshoot issues directly and coordinate vendors through resolution.

• Own the employee technology lifecycle. Manage device procurement, inventory, setup, endpoint management, repairs, and secure offboarding.

• Make access reliable and secure. Administer Google Workspace, Slack, 1Password, and workplace systems, including provisioning, access changes, reviews, and removal.

• Drive vendors and workplace projects. Own IT vendor relationships, renewals, and procurement coordination, and deliver the technology portions of office moves and buildouts.

• Run compliance operations. Operate the SOC 2 calendar and Vanta, collect evidence, coordinate audits, maintain recurring controls and vendor-risk reviews, and drive remediation to verified completion.

• Support customer trust. Coordinate security questionnaires and enterprise reviews, keep trust materials and control documentation current, and work with internal owners on accurate answers and commitments.

• Make recurring work easier. Build clear queues, inventories, and runbooks. Use integrations and automation to reduce manual work and keep priorities, deadlines, and ownership visible.

You might thrive here if you...

• Have experience across technical operations and workplace technology, with hands-on responsibility for compliance or GRC execution.

• Know workplace technology firsthand. You've managed networks, Wi-Fi, conference rooms, endpoints, identity systems, and SaaS administration, including employee onboarding and offboarding.

• Have supported SOC 2 or continuous compliance. You've operated controls, collected evidence, worked with auditors, and tracked remediation.

• Can troubleshoot before escalating. You're comfortable with admin consoles, APIs, logs, device settings, and network tooling.

• Write clearly and work well across teams. You can explain technical issues and compliance evidence to employees, engineers, auditors, customers, and vendors.

• Take ownership and follow through. You prioritize independently, document decisions, verify outcomes, and use sound judgment about when to involve security, legal, or other decision-makers.

• Enjoy hands-on work with people. You're willing to tackle the detailed work that keeps a team running and get energy from working together in person five days a week.

Location

In person in San Francisco's Financial District, five days a week. Everyone is here to do their best work and make this product a success.