Data Center Technician

Overview

As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This is a mid-level opportunity for someone with 2-3 yrs industry technical work experience who is confident diagnosing hardware faults, replacing components, troubleshooting connectivity issues and independently taking technical issues through to resolution.  This role will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process. This role is 100% based on-site within one of our Western Sydney Data Centers.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.  Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.  Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

• Diagnose, troubleshoot and resolve server and IT hardware faults
• Perform hands-on hardware break/fix, including replacement of memory, storage devices, NICs, power supplies, fans, system boards and other field-replaceable components.
• Troubleshoot POST, boot, hardware and device-related failures using a structured fault-isolation approach.
• Install, replace and validate servers, network devices and associated IT infrastructure.
• Troubleshoot physical network connectivity, including NICs, Ethernet/fibre cabling, transceivers and related hardware.
• Perform server and equipment including rack, stack, cabling, deployment, maintenance and decommissioning activities.
• Take ownership of technical issues from initial diagnosis through repair, validation, documentation and escalation where required.
• Follow established technical procedures, SOPs, change processes and safety requirements when working with production infrastructure.
• Maintain accurate records of troubleshooting, hardware replacement and work completed through relevant ticketing and work-management systems.
• Collaborate with other technicians and technical teams, share knowledge and support less experienced team members when required. Perform diagnostics and troubleshooting following standard procedures, quickly identify the cause(s) of issues, and replace faulty components with minimal customer and business disruption.
• Perform post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
• Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
• Assist and provide guidance to other technicians to complete challenging or complex tasks.
• Complete required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
• Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
• Take pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
• Embody our culture and values.

Qualifications

Required Qualifications:

• High School Diploma, GED, or TAFE or equivalent plus 2-3 yrs industry technical work experience and confident diagnosing hardware faults, replacing components, troubleshooting connectivity issues and independently taking technical issues through to resolution.  We welcome candidates with industry work experience within a Data Centre environments as well as candidates with related technical backgrounds with strong hands-on hardware and troubleshooting skills

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements, this includes verification of an Australian Passport.
• NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.

Whilst not required, we also look for the followingPreferred Qualifications:

• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
• 3 yrs industry technical work experience and confident diagnosing hardware faults, replacing components, troubleshooting connectivity issues and independently taking technical issues through to resolution.
• We welcome candidates with industry work experience within a Data Centre environments as well as candidates with related technical backgrounds with strong hands-on hardware and troubleshooting skills. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. 

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.