Inova

Nonprofit health system operating hospitals

Oncology New Patient Coordinator PRN

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeFalls Church, VA, USA$20.30 - $33.09 /hr

About the Job

Requirements

An associate's degree in a related field, or relevant experience equivalent to two years, is required.
Three years of relevant experience in a customer service or office setting is required.
Must obtain Certified Healthcare Access Associate or Certified Healthcare Access Manager certification within one year of employment.
Must be available for part-time training upon hiring, working 20–24 hours per week for at least three weeks.
After training, must be flexible to work shifts during Monday–Friday business hours, 8:00 a.m.–4:30 p.m.
Must be able to work onsite.
Must demonstrate competence using Epic, Aria, and other systems to schedule patient appointments and document and maintain quality data.
Must accurately enter new patient information into the Epic questionnaire, including intake date, insurance status, demographics, referring provider, consult appointments, referral source, family history, smoking history, and other pertinent information.
Must obtain accurate and detailed patient information from multiple facilities by the scheduled appointment date, including prior medical history, financial status, release forms, outside records, results, films, and slides.
Must assess patient and family needs and barriers to obtaining cancer care and provide individualized assistance to overcome barriers and facilitate timely access to care.

Responsibilities

Adhere to and promote compliance with The Joint Commission and hospital safety and privacy policies and practices.
Serve as the first point of contact for oncology patients entering the Cancer Center and create a seamless access and coordination model using Lean methodologies and error-reduction techniques.
Schedule new patient visits with the interdisciplinary care team, including surgery, plastics, radiation oncology, medical oncology, and Life with Cancer, using electronic medical records or other scheduling systems.
Coordinate and schedule diagnostic tests, procedures, and physician visits.
Partner with the Patient Experience team and the Oncology Patient Advocacy Group to identify and resolve service or customer needs and improve patient and family experience.
Perform additional duties as assigned.

Desired Qualifications

Prior or recent work experience at Inova Cancer Center.
Strong interpersonal skills to build rapport and provide a positive patient experience.
Strong organizational skills and attention to detail.
Compassionate, patient-centered communication.
Comfort working in a high-touch, patient-facing environment.

Inova Schar Cancer Center is seeking an Oncology New Patient Coordinator. This position is PRN (on an as needed basis); Office hours are Monday-Friday, 8:00 am-4:30 pm. The team member may be required to work part-time (20-24 hours a week for at least three weeks) during initial training and orientation period.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work/Life Balance: offering paid time off and paid parental leave.

Job Responsibilities

Adheres to and promotes compliance with The Joint Commission and hospital safety/privacy policies and practices; Demonstrates competence in the use of Epic, Aria and other systems to schedule patient appointments, document and maintain quality data.
Accurately enters new patient information into the Epic questionnaire such as intake date, insurance status, demographics, referring provider, consult appointments, internal/external referral source, family history, smoking history and other pertinent information.
Serves as the first point of contact for Oncology patients entering the Cancer Center and creates a seamless model of access and coordination for all patients through the use of Lean methodologies and error reduction techniques.
Schedules new patient visits with the interdisciplinary care team (i.e. surgery, plastics, radiation oncology, medical oncology and Life with Cancer) by using the electronic medical records or other scheduling systems.
Obtains accurate and detailed information on each patient from multiple facilities by the scheduled appointment date such as prior medical history, financial status, release forms as well as outside records, results, films and slides.
Responsible for the complex coordination and scheduling of diagnostic tests, procedures and physician visits.
Works with patients and families to assess their needs and any barriers associated with obtaining cancer care while providing individualized assistance to help overcome barriers and facilitate timely access to cancer care.
Partners with the Patient Experience team and the Oncology Patient Advocacy Group to identify and problem solve services or customer needs to improve patient/family experience.
May perform additional duties as assigned.

Minimum Requirements

Education: Associate's degree in related field (or relevant experience in lieu of degree equivalent to 2 years).

Experience: 3 years of relevant experience within a customer service or office setting.

Certification: Certified Healthcare Access Associate or Certified Healthcare Access Manager within 1 year of employment.

Preferred Qualifications

Training: Must be available for part-time training upon hiring (20-24 hours a week) for at least three weeks; Once fully trained, must have flexibility to work shifts around business hours: Monday-Friday 8:00 am-4:30 pm

Experience: Prior/recent working experience at Inova Cancer Center

Skills: Strong interpersonal skills with the ability to build rapport and provide a positive patient experience; Highly organized with strong attention to detail

Other: Compassionate, patient-centered communication; Comfortable working in a high-touch, patient-facing environment; Must be able to work onsite

Salary Range: $20.30-$33.09

Pay Rate Frequency: HOURLY

About the Company

Inova

Nonprofit health system operating hospitals

Inova Health System is a nonprofit healthcare network based in Falls Church, Virginia, providing a broad range of medical services across hospitals, outpatient clinics, assisted living, and long-term care facilities in Northern Virginia and the Washington, D.C. metro area. Its hospitals have Magnet status, indicating high nursing quality, and the system emphasizes care delivery as well as medical research and education through clinicians and scientists. The organization’s operations rely on reinvesting earnings into its mission rather than distributing profits to shareholders, with the Inova Health Foundation supporting fundraising and philanthropy to expand services, research, and training. Overall, Inova aims to improve community health by delivering patient care, advancing medical knowledge, and educating the next generation of healthcare professionals.

Company size: Not listed
Company stage: Not listed
Total funding: $422.8M
Headquarters: Falls Church, VA
Founded: 1956

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