AYANA Hospitality

Global hospitality group developing iconic destinations

Mandarin Guest Relation Officer

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeKomodo, West Manggarai Regency, East Nusa Tenggara, IndonesiaNo salary listedIn-person

About the Job

Requirements

Fluency in Mandarin, with a minimum HSK Level 4 certification for Mandarin speakers, and a strong command of English.
A diploma in Rooms Division, Hotel Management, or a related discipline is required.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-oriented mindset.

Responsibilities

Review arrival lists to welcome guests.
Attend to special guests, including VIPs, and answer their inquiries.
Help prepare welcome folders with collateral, such as room service menus and area descriptions.
Provide information about amenities, the area, and venues, and promote services.
Anticipate guest needs and build rapport with customers.
Offer assistance with tasks such as confirming travel arrangements and taking messages.
Address customer complaints and escalate them to the Guest Relation Manager when needed.
Ensure compliance with health and quality standards.

Desired Qualifications

A Bachelor's degree is preferred.

Mandarin Guest Relation Officer (Native/Speaker) | AYANA Komodo

AYANA Hospitality · Komodo, Indonesia · — · Posted 2026-05-26

Workplace: on_site

Department: Front Office

Description

AYANA Hospitality is excited to offer the position of Mandarin Guest Relation Officer (Native/Speaker) at our stunning AYANA Komodo resort. This role is critical in cultivating a welcoming atmosphere for our guests, ensuring they receive premium service throughout their stay. You will use your language skills and hospitality expertise to create memorable experiences.

Responsibilities

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relation Manager when needed
Ensure compliance with health and quality standards

Requirements

Fluent in Mandarin (with a minimum HSK Level 4 certification for Mandarin speakers), and strong command of the English language.
Diploma in Rooms Division, Hotel Management, or a related discipline is required. While a Bachelor's degree is preferred, fresh graduates are welcome to apply.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-oriented mindset.

Benefits

Positive Working
Great Environment
Supportive Team Work

Apply

Apply at AYANA Hospitality

About the Company

AYANA Hospitality

Global hospitality group developing iconic destinations

AYANA Hospitality designs and manages iconic travel destinations and voyages around the world. It creates resort properties and cruises that emphasize wellbeing, nourish the senses, and enrich the mind, pairing attentive service with thoughtful experiences. The company differentiates itself by prioritizing harmony with self, others, and nature, and by offering a “place of refuge” for every guest across its destinations. Its goal is to deliver exceptional service and meaningful inspiration through carefully crafted spaces and experiences that travelers can trust to refresh and uplift them.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Indonesia
Founded: 1996

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