Description
Xylem |ˈzīləm|
1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.
Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues. Xylem is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.
If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at www.xylem.com.
Title: Regional Treatment Sales – UK North
Job Summary:
The Treatment Sales role will be responsible for directly meeting and exceeding all sales, marketing, field service and business development activities relative to the Xylem Treatment works initiative. The Regional UK Treatment Sales role responds to customer inquiries and proactively identifies and drives new business opportunities through the entire life cycle of our products to build long-term customer intimacy. The Regional Treatment Sales role will work with cross-functional internal teams to improve the overall customer experience. This role will fully support all the Xylem products within a Treatment works.
Essential Duties/Principal Responsibilities:
- This role will take a targeted approach to all Municipal Treatment operational spend and opportunities across the Northern UK region.
- Achieve sales targets through both customer and internal engagement, Value Selling and Opportunity Management.
- Manage the sales process from initial inquiry to purchase order.
- Communicate clearly and efficiently with all other departments within the company to ensure that sales leads are followed up and that quotations and orders are accurately detailed to ensure business growth.
- Prepare and assist with various reporting, including sales audits, forecasting, business performance monthly, quarterly and annually.
- Support with providing, both internal and external customer inquiries, (technical requests, order status/updates, product availability, pricing, etc.) and/or resolve customer issues and other requests for information and/or proactively notify customers about order status and other changes.
- Promote and sell Preventative Maintenance Agreements for all Xylem Treatment works brands.
- Lead all Treatment AM & S commercial activities within the regional area to provide customers with solutions to achieve the lowest cost of equipment ownership.
- Manage and maintain close customer relationships by maintaining regular communication through external meetings, site visits and other methods to capture and respond to customer needs.
- Proactively pursue business through the execution of system Health Checks (condition audits) within the Treatment installed base.
- Identify and manage health checks with a target of securing orders regarding retrofits of pull through equipment opportunities to replace existing Xylem and competitor systems, parts replacement & service opportunities (preventative maintenance agreements, energy audits, operator training, system optimization, etc.)
- Gather Voice of Customer (VOC) and capitalise on the knowledge to identify sales opportunities and business growth.
- Promote new products and services to increase Aftermarket sales orders and revenue in order to meet targets and deliver growth.
- Promote current products and services to increase Aftermarket sales revenue, orders, customer inquiry, and quote follow-up, all while optimizing growth.
- Provide all necessary technical and commercial support to customers with support of other Xylem teams.
- To be available to travel away from home and overnights stays where and when needed to cover needs of Treatment works installation base in Region and other regions from time to time.
- Collaborate with other Xylem Sales Teams and Marketing to map competitive landscape and strategies of any 3rd party suppliers with an objective of developing counter measures to win back customers and achieve business growth.
- Liaise with other Xylem branded UK Sales Teams.
- Collaborate and indirectly manage customer facing activities (requests, complaints, etc.) with the respective sales management & operations teams.
- Monitor the Treatment databases and develop client communication plans for mapping specific site needs and requirements.
- Undertake any ad hoc projects as required by the reporting manager.
- To undertake any Product, Technical or Business-related training that is deemed necessary for personal development and business growth.
Qualifications: Education, Experience, Skills, Abilities, License/Certification:
- Commercial sales, field service, business development, and/or related experience
- Experience in the Industrial, Water, or Wastewater industries ideal
- Superior customer service, interpersonal, and presentation skills is a must.
- Thorough understanding of systems troubleshooting and the benefits of establishing solid service practices for the company and the customer.
- Treatment equipment knowledge & experience is preferred.
- Must possess the ability to professionally conduct technical writing that would be included in customer reports presented to the end-user and/or engineering communities.
- Proficient in Microsoft Word, PowerPoint and Excel, along with databases including Customer Relationship Management (CRM) platforms
Why Work at Xylem!
We offer you a creative and international environment where you get the opportunity to focus on your personal and professional development together with committed and helpful colleagues. Engage as a volunteer through Xylem´s business program for community initiatives Xylem Watermark: www.xylemwatermark.com.
Everyone’s equal value
We want people, regardless of skin color, age, disability, sexual orientation, and gender identity, to feel at home, not just at Xylem, but everywhere in the world. For us, diversity, equality, and inclusion mean more than just a policy or a set of methods. Diversity, equality, and inclusion are fundamental parts of our corporate culture and a key to long-term growth.
