Laundry Attendant

Job Description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Laundry Attendant. The Laundry Attendant reports to the Assistant Director, Housekeeping and is responsible for the efficient processing of hotel, staff, and guest laundry. This role contributes to the cleanliness, presentation, and quality of linens, towels, uniforms, and guest clothing while ensuring proper equipment use and adherence to safety and hygiene standards. The Laundry Attendant supports smooth hotel operations, upholds Fairmont brand standards, and contributes to a clean, organized, and service-focused work environment. 

Key Responsibilities

Laundry Operations & Processing 

• Sort laundry by type, fabric, and required care, ensuring proper handling of guest, staff, and hotel items. 

• Wash, dry, fold, and press items following established procedures and machine settings. 

• Treat stains and spot-clean items using approved cleaning agents and methods. 

• Operate commercial laundry equipment—including washers, dryers, ironers, steamers, and folders—safely and efficiently. 

• Inspect all laundered items for cleanliness, quality, and damage before returning them to service. 

• Maintain organization, cleanliness, and supply levels within the laundry room and related work areas. 

Quality, Guest Experience & Brand Standards 

• Ensure all linens, uniforms, and guest items meet Fairmont cleanliness, presentation, and quality standards. 

• Handle guest clothing with care, discretion, and attention to detail. 

• Respond professionally and courteously to guest or colleague inquiries related to laundry services. 

• Uphold all health, safety, hygiene, and environmental policies in line with Fairmont standards. 

Teamwork & Department Support 

• Work collaboratively with Housekeeping, Uniform Room, and other operational teams to meet daily linen and garment needs. 

• Support efficient linen flow by coordinating with Housekeeping Room Attendants and Supervisors during peak periods. 

• Contribute to a positive, respectful, and team-oriented work environment. 

• Assist with the training or orientation of new Laundry team members as required. 

Operational Support & Documentation 

• Monitor and report equipment malfunctions, shortages, or maintenance needs promptly. 

• Support proper chemical handling, labelling, and storage according to safety protocols. 

• Maintain logs or records as required for laundry loads, damaged items, inventory, or machine usage. 

• Follow safe lifting, handling, and ergonomic practices. 

• Other duties as assigned. 

Qualifications

What will you bring to this role? 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience 

• Previous experience in a hotel laundry, housekeeping, or commercial laundry environment preferred. 

• Experience operating commercial laundry machinery is an asset. 

Education 

• High school diploma or equivalent preferred. 

Competencies, Knowledge & Skills

• Strong attention to detail and commitment to quality and cleanliness. 

• Ability to operate and care for laundry equipment safely. 

• Good organizational and time management skills. 

• Positive, reliable, and cooperative attitude with strong teamwork abilities. 

• Ability to follow instructions, procedures, and safety standards consistently. 

• Good communication skills with a professional, guest-focused approach. 

• Understanding of hygiene, chemical safety, and fabric care principles. 

Personal Attributes, Culture & Values

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions. 

• Foster an inclusive environment where every individual feels valued and respected 

Other Requirements 

• Ability to work flexible hours, including evenings, weekends, and public holidays. 

• Physical capability to lift, push, and pull laundry loads (up to 30–50 lbs), stand for extended periods, and work in warm, fast-paced environments. 

• Ability to bend, reach, and perform repetitive movements as required by laundry operations. 

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.