Director – Sales Operations
Posted on 3/15/2024
Incident IQ

51-200 employees

K-12 help desk software
Company Overview
Incident IQ's mission is to transform K-12 workflows by digitizing service delivery to empower students, teachers, and support teams. The company operates a platform to streamline help desk ticketing, IT asset management, maintenance work orders, and more.
Data & Analytics
Education

Company Stage

N/A

Total Funding

N/A

Founded

2016

Headquarters

Atlanta, Georgia

Growth & Insights
Headcount

6 month growth

18%

1 year growth

33%

2 year growth

90%
Locations
Alpharetta, GA, USA • Atlanta, GA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Segment
Salesforce
Marketing
CategoriesNew
Operations & Logistics
Sales & Account Management
Strategic Account Management
Requirements
  • Five years or more experience in Sales, Sales Leadership, and Sales Operations
  • Direct experience in SaaS industry is highly preferred
  • Strong financial acumen and understanding
  • Understanding of Salesforce architecture and design principles and best practices
  • Experience working with technical third-party integrations related to Salesforce
  • Excellent interpersonal skills with the ability to work independently and within a team environment
Responsibilities
  • Identify and build/optimize new logo sales and account management processes
  • Engage with sales leadership and sales reps to get ongoing feedback on the sales process and structure and drive improvements
  • Analyze and design sales territories to maximize performance
  • Manage and coordinate architecture and administration of our Salesforce instance and adjacent sales tools
  • Work cross-departmentally with Sales, Customer Success, Marketing, and Finance to improve and optimize workflows
  • Develop key metrics and communicate across the sales organization and leadership to provide insights into sales performance and operational efficiency
  • Support weekly, monthly & quarterly reporting and forecasting for the sales organization
  • Work closely with sales management and leadership on implementation of solutions that maximize efficiency and conversion rates of each sales segment
  • Monitor the accuracy of sales reports and other data and intelligence essential to the sales organization
  • Work closely with the Finance team to provide accurate analysis and sales forecasting used for company financial planning