National DME Provider Account Manager

What We Need

The National DME Provider Account Manager will report directly to the Manager, Account Management. This team member is responsible for managing and maintaining subcontracted DME provider (customer) relationships after the contracting/credentialing process. This role will be responsible for working cross-functionally in the organization to ensure all critical, DME provider accounts are well supported and maintain satisfaction with Synapse services. 

What You Will Do

• Developing trust relationships and management with a portfolio of main accounts (distributors and resellers), focused on subcontracted DME provider network.
• Being responsible for the accounts to achieve quarterly and annual quota.
• Acquiring a thorough understanding of key customer needs and requirements.
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with escalations to maintain trust.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Ensures a consistently high level of service and support to DME provider accounts by routinely evaluating vendor performance. This involves assessing coverage, managing and mitigating potential service risks, and thoroughly vetting both current and prospective vendors to ensure they can meet established service level agreements.
• Spearheads cross-functional collaboration with various teams, including implementation, billing, finance, growth, client services, and technology. This includes identifying and implementing process improvements that positively impact business outcomes, orchestrating effective communication and change management strategies.
• Takes responsibility for reviewing, managing, and maintaining all client contracts along with Contracting, account information, and pricing sheets, ensuring meticulous documentation for retention and compliance purposes.
• Undertakes additional job duties as assigned, demonstrating flexibility and a proactive approach to supporting team and organizational objectives.

What You Have

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include: 

• Bachelor’s degree required, providing a solid foundation for understanding the complexities of the healthcare industry.
• A minimum of 3-5 years of experience in the healthcare industry, specifically in a DME environment, demonstrating a strong ability to account manage and support complex large organizations.
• Salesforce experience preferred.
• Advanced in MS Office applications, with a proven ability to quickly learn and adapt to department and job-specific software systems, enhancing overall productivity and efficiency.
• Demonstrated organizational skills with a track record of managing multiple tasks and projects simultaneously, ensuring timely completion while maintaining high standards of quality.
• Effective verbal and written communication skills, essential for building rapport with clients, conveying information clearly, and fostering positive relationships with stakeholders at all levels.
• Strong analytical skills that enable you to approach problem-solving methodically, utilizing data-driven insights to inform decisions and enhance outcomes.
• Exceptional attention to detail and a commitment to maintaining a high degree of accuracy in all tasks, ensuring quality and reliability in your work.
• Ability to communicate at varying levels of an organization: From the C-suite to local/regional leadership.

What Sets You Apart

• Communication: Demonstrate knowledge to reply and receive information to and from others. Ability to successfully deliver understanding of complex ideas with both internal and external stakeholders.
• Integrity: Demonstrates behaviors that are consistent with standards for professional and ethical conduct.
• Initiative: Acting on one’s own initiative; making the most of opportunities and undertaking something even if it entails risk.
• Interpersonal: Demonstrates effective interactions with individuals.
• Results Oriented: Demonstrates knowledge in setting and achieving challenging goals.

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