All Accor

Global hotel management, franchising, loyalty program

Guest Service Associate - Food & Beverage

Dining, Bar & Counter ServiceUpdated on Nov 11

Full-timeNew Delhi, Delhi, IndiaNo salary listedIn-person

About the Job

Requirements

Ability to work independently or as part of a team.
Flexibility to respond to a range of different work situations.
Maintain a high standard of grooming and professionalism.
Maintain a positive attitude and resilience.
Provide good communication and customer service.

Responsibilities

Assist with service in the food and beverage outlet and perform support functions for restaurant service at an assigned workstation.
Welcome guests and provide waiter service in the food and beverage point of sale or meeting rooms.
Contribute to guest satisfaction through the quality of work and professional behavior.
Maintain professional and effective relations with guests, clients, department heads, and employees.
Handle restaurant cashiering according to policy.
Help manage crockery and appliances to avoid breakages, and assist with inventories according to schedule.
Prepare the restaurant and preparation areas according to outlet standards and layout.
Before each shift, learn dish compositions and review service-related communications.
Organize work to respond to changing guest numbers and events.
Keep equipment in good condition; clean and polish glassware and silverware; replenish linen and operating equipment; and obtain requested items from the storeroom.
Follow the service sequence in the Standard Operating Manual and set tables according to restaurant policy.
Clear dishes after service, clean spills during meals and at closing, and transport soiled dishes to the kitchen and steward area.
Clean and tidy the restaurant and preparation areas after closing.
Meet departmental targets by following applicable procedures and internal audits.
Recommend food and beverages and know the menu, preparation methods, and accompaniments.
Maintain cleanliness and mise-en-place at the workstation and service pantry, and maintain restaurant work areas.

Job Description

JOB PURPOSE

To assist with service in the F&B outlet area and for all support functions in the restaurant service of an assigned work station area in a restaurant. To consistently exceed guest expectations and provide the highest levels of product and services and prepare and maintain the dining rooms in line with the Hotel standards and guest expectations.

EXECUTIVE RESPONSIBILITIES & EMPOWERMENT

- Behaves and acts in an exemplary fashion, embodying the brand mindset
- Welcomes guests and provides a high standard of service in the F&B point of sale or meeting rooms (co-meeting offer)
  • Contributes globally to guest satisfaction through the quality of his/her work and exemplary behavior
- Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.
KEY OPERATIONAL RESPONSIBILITIES

Financial

Takes care of the restaurant cashiering as per policy.
Helps manage crockery and appliances by avoiding breakages
To assist with inventories as per schedules,

Operational

Prepares the restaurant and preparation areas as per the Outlet standards and layout.
Welcomes guests and provides waiter service
Before every shift, finds out about dish composition and any service related official communication.
• Organizes his/her work to suit fluctuations in numbers, events and guests
• Ensures the equipment used remains in good condition

Cleans and polishes Glassware, Silverware
Replenishes supply of linen and other Operating equipment.
Obtains requested items from the storeroom.
Follows correct sequence of service outlined in the Standard Operating Manual.
Sets up tables in accordance with Restaurant policy.
Cleans and removes dishes from the table after service is completed.
Cleans all spillage during mealtime and at closing.
Transports soiled dishes from dining room to kitchen and depositing them in proper placing at the Steward area.
Cleans and tidies the restaurant and preparation areas after closing

Team Management

•Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel

General Duty

Suggests food and beverages, therefore to be well versed with the menu, method of preparation and accompaniments.
Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation.
Keeps general appearance and maintenance of Restaurant working areas.
Maintains excellent grooming standard at all times.

Inter – Personnel Traits

Committed to delivering high levels of customer service
Positive attitude
Good communication skills
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
Resilience

Qualifications

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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