StepStone Hospitality
Hotel and restaurant management
Assistant General Manager
Full-Time
No salary listed
Mid
Fort Mill, SC, USA
In Person
About the job
Requirements
- Maintain standards of quality guest service.
- Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
- Develop short- and long-term financial and operational plans for the guest services department that relate to the overall objectives of the hotel.
- Facilitate department meetings to ensure communication throughout all hotel departments.
- Increase guest satisfaction through employee development and delivery of an exceptional product.
- Be directly responsible for entire hotel operations, including overall guest satisfaction, breakfast, front desk, housekeeping, and engineering.
- Establish and maintain cost-control systems for monthly ordering in relation to the checkbook.
- Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
- Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
- Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
- Accurately use office and accounting software for maintaining human resources functions at the property level.
- Recruit, interview, conduct reference checks, and hire candidates for open positions.
- Analyze, coordinate, and design training classes for associates regarding safety, legal compliance matters, and guest service.
- Interpret and enforce company policies and employment laws, including appropriate discipline.
- Handle all personnel administrative paperwork and documentation.
- Have comprehensive knowledge of all hotel departments and functions.
- Have comprehensive knowledge of applicable federal, state, and local health, safety, and legal regulations.
- Have exceptional mathematical and computer skills.
- Have a high school education and relevant training and experience.
- Be able to timely obtain any required licenses or certificates.
- Complete required CPR training.
Responsibilities
- Maintain standards of quality guest service.
- Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
- Develop short- and long-term financial and operational plans for the guest services department that relate to the overall objectives of the hotel.
- Facilitate department meetings to ensure communication throughout all hotel departments.
- Increase guest satisfaction through employee development and delivery of an exceptional product.
- Be directly responsible for entire hotel operations, including overall guest satisfaction, breakfast, front desk, housekeeping, and engineering.
- Establish and maintain cost-control systems for monthly ordering in relation to the checkbook.
- Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
- Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
- Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
- Accurately use office and accounting software for maintaining human resources functions at the property level.
- Recruit, interview, conduct reference checks, and hire candidates for open positions.
- Analyze, coordinate, and design training classes for associates regarding safety, legal compliance matters, and guest service.
- Interpret and enforce company policies and employment laws, including appropriate discipline.
- Handle all personnel administrative paperwork and documentation.
Desired Qualifications
- Additional education.
- First aid training.
- Additional language ability.
About the company
StepStone Hospitality is a third-party hotel and restaurant management company. It operates branded and independent hospitality properties for owners and provides property management, food-and-beverage development, operational strategy, and advisory support. Its teams serve guests while working with hotel owners, brand partners, and investment stakeholders. Property leadership is supported by revenue management, sales, finance, human resources, training, procurement, and centralized operations. Roles span hotel operations, food and beverage, sales, revenue strategy, finance, engineering, and corporate leadership.
Company Size
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Company Stage
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Total Funding
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Headquarters
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Founded
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