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Prosidian Consulting

Management and operations consulting firm

Digital Training Facility Manager – Senior Consultant

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeFort Liberty, NC, USA

About the Job

Requirements

  • At least 5 years of management experience within IT support and/or management.
  • Ability to analyze and evaluate trainees to summarize, forecast, and identify requirements, screen information, determine eligibility, and provide solutions to potential challenges.
  • Ability to communicate orally and in writing to inquire about, coordinate, and schedule training sessions and prepare clear, concise reports and presentations.
  • Bachelor's degree; Computer Science, Information Systems, Information Technology, or Computer Engineering is preferred.
  • General knowledge of software applications, experience operating IT equipment, workstation setup, and familiarity with networked systems.
  • Customer service experience resolving issues related to desktop IT resources.
  • U.S. citizenship and a valid U.S. passport are required for potential travel.
  • Proficiency with Microsoft Word, Excel, PowerPoint, Publisher, and Adobe products.
  • Must be determined eligible for Facility Access Authorization by the U.S. Government's designated Security Office.
  • May be required to complete a Financial Disclosure Statement.
  • Advanced proficiency with Excel, Access, Outlook, PowerPoint, and Word; proficiency with Adobe Acrobat, data analytic tools, and Visio; and ability to learn other tools as necessary.

Responsibilities

  • Schedule use of assigned Digital Training Facilities and provide hands-on assistance to the PdM ATIS Enterprise Management System staff.
  • Operate equipment and perform on-site operations.
  • Replace monitors, desktop computers, and servers as directed by Enterprise Management System staff, and verify hardware and software operation in the Digital Training Facilities.
  • Maintain facility security and operating equipment, and assist students in using the assets provided in Digital Training Facilities.
  • Schedule training in Digital Training Facilities in coordination with Soldiers and the Distributed Learning Point of Contact.
  • Report the operational status of Digital Training Facilities to the Distributed Learning Point of Contact.
  • Interact with Enterprise Management System technicians.
  • Coordinate facility maintenance.
  • Monitor and report the condition and inventory of IT hardware, desks, chairs, and other furniture at assigned sites.

About the Company

Prosidian Consulting

Management and operations consulting firm

ProSidian Consulting is a management and operations consulting firm that helps private companies, Fortune 1000 enterprises, and government agencies solve problems and improve operations through tailored, industry-aligned services. It offers six enterprise practice areas: Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Human Capital, delivered by multidisciplinary teams across CONUS/OCONUS. The firm follows a structured approach to strategic solutions focused on growth, margin, and efficiency, aligning assets, processes, policies, and people to deliver value. With former Big 4 leadership and a nationwide/overseas footprint, its goal is to translate strategy into execution that boosts clients' return on invested capital and value delivered to customers.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Charlotte, NC
Founded
2008

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