Advanced Technician

Job Description:

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.  

Join Sparklight as an Advance Technician and use your talents to make a meaningful impact with your team and the more than 900,000 residential and business customers we serve in over 21 states. You will consistently exceed delivery on our promises to be helpful, personal, proactive, and committed by supporting our customers with internet, phone, and video services that help them stay connected to what matters most – whether that’s making sure families can video chat with deployed service members, ensuring a Twitch streamer is connected late at night, or giving a small business owner faith that their internet connection will power their team through client pitches and product demos.

What you will do to contribute to the company's success 

• Keeping high quality connectivity is key to Sparklight. You will maintain high level service by troubleshooting and diagnosing malfunctions in the Headend, HFC and fiber optic networks, and the Home Terminal Units.  

• Supporting our customers by repairing both local plant performance issues and customer-owned equipment, using electronic test equipment. 

• We are always growing and working to better our services. You'll be reading and interpreting system/network design maps. Verifying as built documentation; Comparing findings in the field with existing documentation and reporting findings following Company standard process. 

• Splicing and/or terminating coaxial and fiber optics cables, mounting active and passive devices, both aerial and underground (cabinets and vaults), activating actives devices and testing to ensure optimal performance of all equipment in the HFC/fiber optic plant to Company, manufacturer, and design specifications. 

• Performing surveys to determine if customer-requested locations are capable of receiving service. Creating maps/drawings as necessary to assist in estimating costs for plant/drop extensions if location is beyond acceptable distance from existing plant. 

• Performing underground facility locates accurately using plant maps and electronic locating equipment in order to prevent cable damage and service interruptions. 

• Performing construction maintenance duties as necessary including: splicing aerial/underground coaxial and/or fiber optic cables and equipment to restore cable plant to system specification; splicing and activating new coaxial plant; repairing and/or replacing damaged aerial/underground plant; and inspecting, repairing and/or replacing power supplies. 

• Continuously monitoring plant for ingress/egress and performs signal leakage ride-out activities and tracks and repairs signal leakage, as necessary. 

• Training system technical personnel as directed by local system management. 

Qualifications 

• One-year certificate from college or technical school; or three to four years related experience and/or training; or equivalent combination of education and experience. Must successfully complete Sparklight Technical Training Center Advanced Technician course within 6 months of accepting position. 

• A working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR) and other related test equipment. 

• Knowledgeable of rules and regulations of various regulatory bodies impacting the operation of a telecommunications system including, but not limited to, FCC, NEC, NESC, OSHA, and DOT, as well as all local ordinances. 

• Must possess a valid driver's license of the state in which the individual is employed. 

• The position requires the ability to work a variable schedule and respond to service interruptions during regular business hours, shift work or when on-call. Must be available to work overtime including weekends, evenings, and holidays as required. 

Core Competencies  

• Committed: Values each and every customer, while working hard to keep their business and support our communities.  

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.  

• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.  

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.  

Benefits 

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:  

• Medical, dental, and vision plans – start when you start!  

• Life insurance (self, spouse, children) 

• Paid time off (vacation, holiday, and personal/sick days)  

• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation) 

• Group Legal plan with Identity Theft Protection 

• FREE Sparklight premium services (cable/phone/internet) if in Cable One Service areas

Additional Perks  

• Tuition reimbursement (up to $5,250 on 1st year)  

• Annual community support to various organizations across the U.S.  

• Associate recognition & awards programs 

• Advancement opportunities  

• Collaborative work environment  

Our Commitment 

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.  

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. 
 

Pre-hire Processes 

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.  

Individuals hired into DOT regulated positions must be able to meet and maintain the requirements under the Company’s DOT program, including successfully complete and pass a road test examination, driver’s record safety review, drug testing, DOT physical, and past employer safety performance history. In accordance with DOT policy, the Company retrieves driving records and randomly tests for illegal substances.

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