Research Intern/Co-op
Level AI
Research Intern/Co-op
Level AI
Optimizes call center data with AI
🚀 Build the next generation of Agentic AI with us
Our platform combines conversation intelligence, multimodal understanding, and agentic AI systems to power both human agents and autonomous AI agents across the entire customer experience lifecycle.
A core part of this vision is our investment in custom Small Language Models (SLMs)—purpose-built for CX workflows—paired with reinforcement learning systems that continuously improve decision-making in real-world environments.
We’re looking for a Research Intern (Reinforcement Learning) to join us in shaping this future.
Design and build reinforcement learning environments that model real-world customer interaction workflows.
Design RL agents that learn from these environments using real-world interaction data, rewards, and feedback loops
Define reward models and feedback loops using real-world signals (outcomes and human feedback)
Enable learning from production data by structuring interaction traces into training-ready datasets for offline and online learning
Experiment with multi-agent systems and simulation frameworks for complex coordination and decision-making
Collaborate with engineering and product teams to deploy, evaluate, and iterate on learning systems in production at scale.
Currently pursuing (or recently completed) a degree in Computer Science, AI, Machine Learning, or related field
Strong understanding of reinforcement learning fundamentals
Familiarity with RL environments and training libraries such as Verl and Tinker
Strong foundation in probability, math, and optimization
Passion for building real-world AI systems
Experience with RLHF, LLM/SLM fine-tuning, or model alignment
Exposure to agent-based systems or multi-agent RL
Prior research, projects, or publications in RL or applied ML
Experience working with large-scale or production datasets
Work on production-grade Agentic AI systems used by leading enterprises
Build alongside a team with deep expertise from Amazon, Google, and Meta
Be part of a fast-growing Series C AI company.
Direct exposure to 0→1 AI innovation in CX and decisioning systems
Level AI provides software that improves customer experience and operational efficiency in the BPO sector by integrating human and machine intelligence. Its platform unifies call center data from multiple sources and uses intelligent automation and machine learning to automate tasks, guide decisions, and improve interactions, all delivered through a subscription model. It differentiates itself by offering end-to-end data integration across silos and blending human expertise with ML to boost sales conversions and QA productivity in call centers. The goal is to help BPO providers deliver better customer experiences while making operations more efficient and cost-effective.
Explore more opportunities at Level AI