Guest Experience Coordinator

Coordinator, Guest Experience, The Westin Resort, Costa Navarino (2027)

Costa Navarino · Pilos, Greece · Full-time · Posted 2026-11-10

Workplace: on_site

Department: GUEST EXPERIENCE WESTIN

Description

Be Part of Our Story. Grow with Us.

Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese, where people, nature, heritage and community come together to create meaningful experiences. Respect for the region, its people and its natural environment is at the heart of everything we do.

Home to four 5-star resorts, The Romanos, a Luxury Collection Resort, The Westin Resort, Costa Navarino, W Costa Navarino and Mandarin Oriental, Costa Navarino, the destination also brings together four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centers, a collection of luxury villas for private ownership, Navarino Agora and a wide range of sporting, cultural and outdoor experiences.

This diversity creates opportunities across many areas of expertise, where associates can grow professionally, broaden their experience, and contribute to the continued evolution of the destination.

We are looking for a Coordinator, Guest Experience to join our team. In this role, you will have the opportunity to contribute, learn and grow while helping shape the experiences and impact we create across Costa Navarino.

In this position, you will coordinate guest requests, VIP arrangements, and special occasions, working closely with different departments to ensure seamless and personalized guest experiences. You will play a key back-office role in delivering memorable service through effective communication and organization.

Responsibilities

• Manage guest requests, VIP arrangements, and special occasions, ensuring personalised service.

• Review daily arrivals and coordinate welcome amenities, guest preferences, and special requests.

• Organise VIP amenities, room decorations, and personalised arrangements.

• Contact guests when needed to follow up on requests and ensure satisfaction.

• Maintain accurate guest records and keep the front-line team informed of preferences and arrangements.

• Coordinate with relevant departments to ensure seamless service delivery.

• Update guest profiles with preferences, feedback, and relevant information.

• Identify opportunities to improve guest experiences and service quality.

Requirements

• Excellent guest service and communication skills.

• Fluent in Greek and English, both written and spoken.

• Professional communication etiquette with guests and internal teams.

• Good computer skills and knowledge of PMS systems.

• Strong organisational skills, with the ability to priorities and multitask.

Benefits

What We Offer:

• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for eligible associates)
• Meals Provided On-site
• Uniform & Laundry Service (where applicable)

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Opportunities for Task Force Assignments at Marriott Hotels Abroad
• Experience in a Multicultural & International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room - Online Wellness Platform
• Recognition & Wellbeing Initiatives
• Employee Discounts & Associate Benefits at Marriott Hotels Worldwide

Ready to be part of our story? We would love to hear from you.

Apply today and grow with us at Costa Navarino.

Apply

Apply at Costa Navarino

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