Switchboard Operator

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Performs telecommunications services for the hospital, managing both in-house and incoming calls. Provides necessary information services for visitors. Manages safety and emergency situations at the switchboard.

Friday & Saturday

11:00 PM- 7:00 AM

Job Description:

Shift - Nights

Hours - 11p-7p

Roles and Responsibilities

• Relays incoming, outgoing and interoffice calls using the telephone switchboard.

• Relays information over paging and beeper systems as needed.

• Displays patience and tact when dealing with hospital personnel.

• Presents the department in a positive manner to visitors, vendors, and hospital personnel.

• Maintains courteous and pleasant attitude 100% of the time to patients, family and staff.

• Maintains confidential patient and department information.

• Manages emergency situations for fire and safety as they arise.

• Responds immediately to Code Blue calls and completes necessary communication.

• Responds immediately to Code Red, Code 444 phone calls and alarms. Completes necessary communications.

• Responds to Maintenance, Security and Code Alert alarms immediately and completes necessary communication.

• Log all information in log book as required.

• Provides information services to staff, visitors and patients.

• Trains new switchboard operators as assigned by the chief information officer.

• Trains switchboard operators for the proper operation of the board, security systems, and paging systems.

• Demonstrates commitment to professional growth and competence.

• Attends all mandatory departmental and hospital in-services. Follows written goals and objectives.

• Seeks education and learning experience in areas of identified growth needs.

Required Skills

• Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others.
• Must possess ability to clearly make overhead announcements for codes and emergencies.

Minimum Education

• High School Graduate or GED

Minimum Work Experience

• One to two years in general switchboard experience preferred.
• Previous experience in a hospital setting preferred.

Pay Range:

$17.00 - $23.34

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled