Warehouse Manager - Inbound

Overview

HarperCollins Publishers is opening a state-of-the-art, 1.6 million-square-foot distribution center in Brownsburg, Indiana, an exciting new hub that will help bring books to readers, customers, and communities across the country.

We are currently seeking a 2nd shift Manager, Inbound Operations, to help build this world-class operation.  This is a great opportunity for an experienced and driven distribution leader who is looking to grow their career, be part of building operational infrastructure and contributing to a start-up leadership team committed to creating a positive and engaging workplace culture for our new team.

During the initial 2-3 months, this role will train on 1st shift, assist with testing the Warehouse Management System (Manhattan Active) functionality, and drive operational readiness across people, process, and systems.  As ramp-up continues, the role transitions to managing 2nd shift Outbound Operations. You will provide business direction and mentorship to our Distribution Center supervisors and team leads, drive service performance in your assigned area, and focus on building a consistent, high-quality experience for our customers and employees.

Responsibilities

• Drive department operational readiness, including layout, equipment and supplies.
• Develop and formalize SOPs and training materials aligned to the WMS.
• Assist with the development of a detailed staffing plan for 2nd shift Inbound operations, by department and role.
• Participate in the hiring and onboarding of warehouse staff.
• Support Labor Management (LM) standards, reporting, and supervisor enablement.
• Manage the financial and operational plans for assigned area, including the budget plans for operational performance, improvement plans, targeted expenses and labor management. 
• Drive daily performance accountability across all functional areas while reinforcing a team-oriented, customer-focused approach.
• Identify opportunities for standardization and process / systems improvements for operational efficiencies.
• Facilitate talent development, lead performance management initiative and develop / mentor emerging talent within your assigned teams.
• Oversee employee relations across the 2nd shift Inbound team, including key areas such as hiring, performance management, policy compliance, attendance, corrective actions, and job training.
• Establish and maintain a positive and engaging work environment.
• Monitor and manage department KPIs to maximize efficiency and reduce operating expenses in the facility; recommending improvements to promote efficiencies related accuracy, service quality and delivery and lower costs.
• Ensure team compliance and consistency regarding Company policies, procedures, safety rules, and government regulations.
• Monitor and support security protocols within the Distribution Center.
• Other tasks and projects, as assigned to support the business.

Qualifications

• Bachelor’s degree in Supply Chain Management, Business, Operations, or equivalent work experience preferred.
• 5+ years of progressive leadership experience in large-scale, supporting multi-shift  warehouse, distribution, or fulfillment operation.
• Expertise in warehouse management systems, workforce management systems, and labor planning programs.
• Working knowledge of warehousing, and distribution best practices.
• Analytical/problem solving skills to solve complex problems, generate ideas, and develop creative solutions.
• Proven ability to leverage technology and automation to drive efficiency and improve supply chain performance.
• Exceptional leadership skills with the ability to select, coach, develop, engage, and retain team members.

The salary range for this position is $100,000 - $120,000, dependent on relevant skills and experience. We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. 

 In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce. Visit our careers webpage for more information.     

 Please Note: The Brownsburg IN location is a smoke-free campus.

HarperCollins Publishers is an equal opportunity employer.

HarperCollins Publishers is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Note: we will only respond to accommodation requests.