Membership and Visitor Services Representative

Description

About Denver Botanic Gardens: Green inside and out, Denver Botanic Gardens was founded in 1951 and is considered one of the top botanical gardens in the United States and a pioneer in water conservation. Accredited by the American Alliance of Museums, The Gardens has a robust living plant collection, natural history collection and art collection along with temporary art exhibitions. The Gardens is a dynamic, 24-acre urban oasis in the heart of the city, offering unforgettable opportunities to flourish with unique garden experiences for the whole family – as well as world-class exhibitions, education, and plant conservation research programs. 

For more information, visit us online at www.botanicgardens.org.

Along with the mission of bringing plants to people, our Core Values are a fundamental driver of the Gardens culture. They are:

Sustainability. We are devoted to an institutional, environmental and human sustainability.

Diversity. We champion inclusion, diversity, equity and accessibility for all we encounter, and also support programmatic, ecological and plant diversity.

Relevance. We make connections with all people using a lens of inclusion, equity and responsiveness.

Transformation. We believe ever-evolving public gardens change the world and lead to positive transformation of human spirit and knowledge. 

Denver Botanic Gardens is currently seeking a Seasonal Membership and Visitor Services Representative in our Membership and Visitor Services Department! Read below to see if the requirements might be a good fit for you:

Applications will be accepted through December 12, 2026 or until a candidate is found

Position Summary

This position provides a positive visitor experience through prompt, pleasant and courteous service. It processes transactions for items at Denver Botanic Gardens locations including, but not limited to, general admission, memberships, classes, events and tours. 

This position requires several forms of communication with the public, including but not limited to phone, computer and in person interactions. 

Requirements

General Duties and Responsibilities

• Provides outstanding customer service to all staff, visitors, and Denver Botanic Gardens customers at both York Street and Chatfield Farms locations, including but not limited to phone, in-person, written, verbal, and electronic communication.
• Proactively seeks to be knowledgeable of all Denver Botanic Gardens horticulture, exhibits, programs, and events to reflect the experience and brand at the Gardens.
• Opens, closes, and reconciles daily Ticketure shifts.
• Creates bookings and process sales for general admission, classes, tours, and events offered at Denver Botanic Gardens.
• Handles all aspects of onsite and phone membership sales, including taking payment through Ticketure, recording member data in Salesforce, and helping members with redemption of complimentary tickets to York St. and Chatfield Farms events.  
• Helps members and non-members with account management.  
• Stocks and maintain brochures, rack cards, etc.
• Greets meeting/event guests and contact appropriate staff.
• Maintains regular admissions hours, as well as operate during special events, including evenings and weekends as necessary. 
• Acts as a positive role model.
• Works with all departments to assure highest quality experience for all Denver Botanic Gardens visitors within the York Street Visitor Center, Mordecai Children’s Garden and throughout the Gardens, and Chatfield Farms Welcome Center and entry areas.
• Regular attendance at the worksite may be required. As with all positions at Denver Botanic Gardens, the incumbent must be in good performance standing to be eligible for remote work. Remote work is at the discretion of management at all times.

Position Qualifications: Knowledge, Skills, and Abilities

• Must have the ability to accurately enter data, count money and balance a cash drawer in a fast-paced and high-volume environment. 
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have proven excellent customer service, interpersonal, and communication skills in dealing with the public.
• Ability to maintain stability under pressure and able to deal well with stressful situations.
• Ability to be flexible and willing to modify plans, when necessary, throughout the day.
• Ability to work a flexible schedule, including evenings, weekends and/or holidays.
• Knowledge of Microsoft Suite products, specifically Word, Excel and Outlook and Teams.  
• Knowledge of POS software management. Salesforce and Ticketure software preferred.
• Ability to work overtime as necessary.
• Must be a positive representative of Denver Botanic Gardens both internally and externally at all times.
• Must work with respect and cooperation at all times with fellow employees and the public.
• Must be committed to working safely at all times.
• All Gardens employees must be committed to the mission of connecting people with plants, especially plants from the Rocky Mountain region and similar regions around the world, providing delight and enlightenment to everyone.

Experience/Education:

• High school diploma / GED and/or combination of education and equivalent experience is required. 
• Minimum of 1 years of experience in admissions in a museum/cultural environment or similar type organization preferred. 

Come work for a place that offers you SO much more than just a paycheck!