Datamark

BPO and contact center services provider

Senior IT Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeMumbai, Maharashtra, India₹380k - ₹385kIn-person

About the Job

Requirements

An Associate's degree in Computer Science, Information Technology, or a related field is required.
At least 2 years of experience as an IT Technician or in a similar role is required.
Strong knowledge of desktop operating systems, primarily Windows 10 and 11, and common software applications is required.
Experience with networking concepts and basic troubleshooting of routers and switches is required.
Proficiency in configuring and supporting printers and other peripheral devices is required.
The ability to communicate technical information clearly is required.
The ability to work collaboratively and support end users effectively is required.
Willingness to continuously learn and adapt to new technologies is required.

Responsibilities

Plan, design, maintain, and install new and existing personal computer systems under general supervision.
Perform level 2 triage and provide onsite support for systems, network, and telecommunications.
Work on moderately complex applications.
Consult end users to determine hardware and software requirements, select appropriate software, and modify it to suit their needs.
Maintain spare parts inventory for systems, subsystems, and component parts used to repair desktops, laptops, and other endpoint peripherals.
Install new hardware and software and maintain existing endpoint hardware and software.
Train end users on the use of equipment and software.
Install and configure desktop and laptop hardware, software applications, and peripherals.
Install and configure operating systems, including Microsoft operating systems.
Perform equipment and office relocations as needed.
Troubleshoot Windows 10 and 11 computers for common software and hardware issues.
Troubleshoot basic network and systems connectivity issues involving routers, switches, circuits, servers, wireless systems, and associated equipment.
Troubleshoot basic telecommunications issues involving Cisco and Avaya platforms, associated equipment, and cabling.
Monitor, document, and maintain security on all systems, including virus protection and user permissions for local, network, and internet access on desktop computers; report discrepancies to management and work with other IT teams to remediate them.
Communicate with end users, client support personnel, peers, and supervisors about personal computers and specified client applications requiring technical resolution.
Prepare progress and maintenance reports for work performed and update assigned support tickets using ITIL as a framework.
Act as an IT liaison when coordinating with other departments in the absence of the IT Manager.
Participate in IT hardware and software inventory control and reporting, and maintain site inventory in the IT asset inventory system.

Sr IT Technician

Datamark, Inc. · Mumbai, India · Full-time · Posted 2026-10-28

Salary: INR 380,000–385,000

Workplace: on_site

Department: Staff

Description

Join Datamark, Inc. as an IT Technician, where you will be a vital part of our technology team. The IT Technician, under general supervision of the IT Manager, performs analytical, technical, and administrative work in the planning, design, maintenance and the installation of new and existing personal computer systems. The IT Technician performs level 2 triage and provides onsite support for Systems, Network and Telecom support. Works on moderately complex applications. Confers with end users to determine types of hardware and software requirements. Selects appropriate software and modifies to suit. Maintains an adequate spare parts inventory of systems, subsystems, and component parts used in the repair of desktops, laptops and other endpoint peripherals. Installs new hardware and software and maintains existing endpoint hardware and software. Trains end users on the use of equipment and software.

Key Responsibilities:

· Install and configure Desktop/Laptop hardware, software applications and peripherals.
· Install and configure various operating systems including but not limited to Microsoft
· Perform equipment and office relocations, as needed
· Troubleshoot Windows 10 and 11 computers, for common software and hardware related issues
· Troubleshoot basic network and systems connectivity issues that include routers, switches, circuits, servers, wireless and associated equipment
· Troubleshoot basic telecommunications issues that include Cisco & Avaya telecommunications platforms and their associated equipment and cabling.
· Monitor, document and maintain the highest level of security on all systems including virus protection, user permissions for both local, network and Internet access on all desktop computers. Report any discrepancies to management and work with other IT technical teams to remediate
· Communicate with end users, client support personnel, peers and supervisors on all personal computer and specified client applications that require a technical resolution.
· Prepare progress and maintenance reports for all work performed, update assigned support tickets using ITIL as a framework
· Acts as an IT Liaison when coordinating with other departments in the absence of the physical presence of the Manager of IT.
· Participate in inventory control and reporting of all IT hardware and software. Maintain site inventory in IT asset inventory system

Requirements

Qualifications:

Associate's degree in Computer Science, Information Technology, or related field.
At least 2 years of experience as an IT Technician or in a similar role.
Strong knowledge of desktop operating systems (primarily Windows 10 and 11) and common software applications.
Experience with networking concepts and basic troubleshooting of routers and switches.
Proficiency in configuring and supporting printers and other peripheral devices.
Excellent problem-solving skills and the ability to communicate technical information clearly.
Ability to work collaboratively in a team environment and support end-users effectively.
Willingness to continuously learn and adapt to new technologies.

Benefits

Provident Fund (PF) – Statutory savings and retirement benefit.
Gratuity – Provided as per applicable laws to reward long-term tenure.
Mediclaim Insurance – Comprehensive health insurance coverage for employees and dependent

Apply

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About the Company

Datamark

BPO and contact center services provider

DATAMARK provides business process outsourcing and contact center services for large enterprises, including Fortune 500 firms and government agencies. It handles front-office work like omnichannel, multilingual customer care and technical support, plus back-office tasks such as digital mailroom, data capture, document processing, and finance/accounting support, operating 24/7 from centers in the US, Mexico, and India. It differentiates itself with long client relationships, a global delivery network that includes nearshore and offshore options, and proprietary tools like DataScribe that transcribe and summarize calls to boost agent productivity, all guided by Lean Six Sigma process improvements. Its goal is to help clients cut costs, streamline operations, and achieve scalable, reliable, multilingual support.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: El Paso, TX
Founded: Not listed

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