Greenwich, CT, USA+2 moreMore locations: New York, NY, USA | Hoboken, NJ, USA
In PersonFull-time role; listed locations are New York City, Hoboken, and Greenwich.
RetailRetail Store Management
About the job
Requirements
At least 10 years of alteration tailoring experience.
At least 4 years of general fitting experience.
At least 1 year of fitting both men's and women's garments.
Proficiency in English.
Strong written communication skills.
Responsibilities
Maintain a professional, warm, and welcoming studio environment.
Conduct fittings according to the Alteration Specialists Standard.
Build relationships with clients, influencers, brands, and stylists.
Address client issues professionally and offer creative solutions.
Ensure fitters follow company guides and protocols during fittings.
Meet personal production targets.
Teach and develop the tailoring team to deliver work across a variety of garments and alterations.
Develop proficiency in men's, women's, and bridal alterations, as well as alterations involving difficult fabrics.
Track daily production and communicate with the front desk and operations team to ensure documentation is complete and accurate.
Communicate with leadership and other locations to coordinate studio operations.
Provide management with the team's weekly schedule and report team absences or timesheet updates needed.
Represent the studio to the organization, advocate for its needs, and lead company-wide change implementation at the studio.
Evaluate inefficient processes and develop solutions to improve organizational efficiency.
Record realterations and their reasons in the Geelus system, ensuring fitters report them to the front desk, including when a garment is fixed while the customer waits.
Encourage respect within the team and address unprofessional behavior, including tardiness.
Work with HR to distribute formal employee write-ups, clearly explain the reasons, and hold employees accountable for performance improvement plans when applicable.
Distribute work among tailoring staff based on forecasting tools and individual abilities, for the benefit of the team as a whole.
Coach fitters who are unsure or uncomfortable marking alterations or following required fitting dialogue.
Identify opportunities to strengthen tailors' and fitters' skills and develop a strong team.
Complete quality control on all orders handled by the manager and team before client pickup.
Identify team members making quality-control errors and work with the Head of Talent Development to determine corrective action, including creating and administering a training plan.
Take ultimate responsibility for the quality of garments quality-checked and worked on in the studio.
Welcome new tailors, orient them to their workstations and team, and assign work suited to their skills and preferences.
Help tailors scan work as necessary and ensure all work is scanned out by the end of each day; ensure their personal identification numbers work at the location.
Facilitate production reporting and communicate production details and discrepancies to Finance in a concise Slack message.
Ensure team production reports, including the manager's, are signed by Tuesday at noon during payroll week.
Participate in and administer performance reviews with HR for the team.
alts | Alteration Specialists is looking for a Tailor Shop Manager
Alts is looking for a dynamic, professional Tailor Shop Manager, distinguished by their charisma, teaching ability, and professional integrity. This role will include fittings, sewing on the machine, representing your studio internally, building client relationships and using sophisticated tools to make management decisions. This is a full time role in New York, with salary, bonus potential, full benefits, and opportunities for future growth.
Responsibilities include:
Client Relationship Management and Fittings
Maintain a professional, warm, welcoming studio environment
Conduct Fittings according to the Alteration Specialists Standard
Build relationships with clients, influencers, brands and stylists
Be present and address all client issues in a professional manner – offer creative solutions
Make every client feel welcome, and confident in the skills of you and your team. Ensure fitters in your shop are following all Alts | Alteration Specialists guides and protocols during the fitting process
Machine Production and Sewing
Demonstrate that you are meeting personal production targets
Teach and develop your tailoring team to be able to deliver on a variety of garments and alterations
Cultivate proficiency with mens, womens, and bridal alterations as well as alterations of difficult fabrics
Analytics
Keep track of production during the day and communicate with front desk, and the larger operations team at the end of each day to ensure documentation is correct and complete
Communicate with leadership and other locations to ensure that all studios are operating as part of a whole
Provide management with your team’s schedule on a weekly basis; inform management of any team absences or if timesheets need to be updated
Represent your studio to the larger organization, advocate for your studio’s needs and be the leading person to assist with rolling out company wide-change at your studio level
Constantly be evaluating processes that are not efficient and come up with solutions to better optimize our organization
Record RFAs: Make sure that all fitters inform front desk of all realterations and the reason for the realterations that should be input in the Geelus system even if the garment is fixed while the customer waits
Team Management
Encourage respect amongst your team and address unprofessional behavior
Including tardiness of your team
Work with HR to distribute all formal write-ups to employees and explain the reason for write-up clearly so the employee fully understands the reason. Hold them accountable to their Performance Improvement plans if applicable
Distribute work strategically amongst your tailoring staff based on internal forecasting tools and their individual abilities. Distribution should benefit the team as a whole, not any particular tailor or fitter
Coach all fitters that are unsure or uncomfortable with marking specific alterations or following dialogue that is required to be used during fittings
Seek opportunities to strengthen the skills of tailors and fitters in your shop to develop a strong team
Complete full QC on all orders, yours and your team’s before the clients pick up
Identify tailors in your shop that are making QC errors and work with the Head of Talent Development to assess the best plan of action to correct the errors including developing and administering a training plan
The TSM is ultimately responsible for the quality of all garments that are QC’ed and worked on in their shops
Onboarding of your team and Human Resources
Welcome new tailors to your shop, show them their station and introduce them to the team. Make sure they are distributed the appropriate work according to their skills and preferences
Help tailors scan work as necessary and make sure that all work is scanned out by the end of each day. Make sure that their PIN works at your location
Help facilitate the production report process and communicate production, report discrepancies to the Finance team in one succinct Slack messages
Have all production reports of your team including yourself signed by Tuesday at 12pm of payroll week
Participate in and administer performance reviews alongside HR for your team
Attributes
You are a skilledcommunicator. You’re both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.
You are respectful, compassionate, andempathic. You have a calming demeanor and a way of building trusting, caring relationships with ease.
You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in.
You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list.
You are detail-oriented. You take pride in delivering beautifully altered garments and you meticulously check work for accuracy.
You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization’s objectives.
You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.
Experience
10+ years of alteration tailoring experience required
4-5 years of general fitting experience required
1-2 years of fitting both men's and women's garments required
Proficiency in English required
Strong written communication skills required.
1-3 years of management experience desired
Working knowledge of excel is desired.
*This is a mid to late career role.*
Why the Role is Compelling As a Store Manager at Alts, you will play a critical role in the overall success of the store and contribute to a positive and dynamic shopping experience for customers. You will have the opportunity to lead a team, hone your management skills, and grow your career in the retail industry. This is a fantastic chance to join a supportive, goal-driven company with plenty of opportunities for advancement as the brand continues to expand. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.
Alts is committed to hiring and rewarding top talent. We value hard work, dedication, and the development of our employees. As part of our team, you will receive competitive compensation, benefits, and ongoing opportunities for personal and professional growth.