About Hightouch

Hightouch’s mission is to empower everyone to take action on their data.  We’ve pioneered the Composable Customer Data Platform (CDP), which helps companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Traditionally, acting on data has required engineering time and bandwidth, and left most business users stuck with charts and reports that are unable to take automated action on their data. With Hightouch, every business user, without writing any code, can activate data to streamline critical processes, improve marketing performance, and scale operations.

Our team operates with a focus on making a meaningful impact for our customers. We believe in approaching challenges with a first principles thinking mindset, moving quickly and embracing our value of efficient execution, and treating each other with compassion and kindness. We look for team members that are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.

Hundreds of companies use Hightouch, including Spotify, Ramp, Retool, NBA, Plaid, and Betterment. We’re based in San Francisco, are remote-friendly, and backed by leading investors such as Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.

About The Role

Are you skilled at breaking down complex technical concepts? Do you thrive on solving tough challenges for major companies? We’re seeking someone who enjoys teaching, problem-solving, and playing a pivotal role in building relationships with our largest clients.

As the go-to expert for our AI Decisioning product, you will work closely with our sales team to ensure prospective customers fully understand and can maximize the potential of AI Decisioning. You’ll eliminate technical and business barriers to drive sales, advocate for customer needs within internal teams, and create compelling, informative technical content.

You’ll also dive deep into customer requirements and pain points, striving to understand them on a fundamental level. Regardless of your background, you possess a natural curiosity that drives you to uncover customer use cases and deliver elegant, efficient solutions. Using this curiosity and expertise, you will not only guide customers toward their ideal future state but also help shape the future innovation of the Hightouch platform.

What We’re Looking For

• 5-10 years of experience in a client-facing and / or technology-focused role where business experience and technical acumen were combined
• Strong discovery and interpersonal skills
• Intellectual curiosity, high ambition and humility
• Experience with the following: Cloud Warehouses, Data Engineering, Data Analytics, Data Modeling, and API’s
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy

Bonus If You Have

• Experience with Customer Data Platforms
• Experience selling Martech and/or Data Solutions