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Zurich Insurance

Global insurer providing property, casualty, life

Claims Recovery Case Handler

Claims AdjudicationUpdated on Nov 14
ContractBarcelona, SpainNo salary listed

About the Job

Requirements

  • A degree in Business Administration, Economics, Law, or a similar field is required.
  • At least two years of demonstrated experience handling recoveries through the SGR agreement and processing non-agreement recoveries are required.
  • Experience with Office 365 tools is required.
  • The candidate must demonstrate proactive decision-making, customer orientation, and problem-solving ability.
  • Communication, interpersonal, and teamwork skills are required.
  • Planning ability, adaptability, flexibility, and stress management are required.

Responsibilities

  • Review claims, identify the responsible party, and initiate recovery actions.
  • Track and control each case file throughout the different recovery-processing stages.
  • Process recoveries under the SGR agreement.
  • Manage recoverable claims outside the agreement.
  • Recover indemnity payments from opposing insurance companies.
  • Send instructions to the provider and ensure they are followed.
  • Identify and resolve problems by consulting policies, procedures, and standards to ensure consistent, high-quality solutions.
  • Coordinate with different team areas to ensure case files are managed correctly.
  • Contribute to team projects and tasks to support optimal claims handling for customers and quality results for the company.
  • Study established protocols and regulations and propose improvements where appropriate.
  • Propose ideas to simplify processes or improve other value-adding aspects.

About the Company

Zurich Insurance

Global insurer providing property, casualty, life

Zurich Insurance Group provides global multi-line insurance for individuals, families, small and mid-sized businesses, public entities, and multinational corporations in more than 200 countries. Its Property & Casualty arm covers personal lines like car and home, plus a wide range of commercial coverages (property, casualty, motor fleet, marine, construction, energy, financial lines, international programs); its Life business offers protection, savings, retirement, and unit-linked products. The Farmers Group manages Farmers Exchanges in the United States. The company also provides risk engineering and prevention services to help customers reduce risk and build climate resilience, with products sold through agents, brokers, bank partners, and direct channels. Its goal is to provide financial protection and risk management solutions that help customers manage uncertainty and build resilience over the long term.

Company size
10,001+
Company stage
IPO
Headquarters
Zurich, Switzerland
Founded
1872

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