OCM Coordinator - Engagement Support Analyst

Req ID: 396718 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a OCM Coordinator - Engagement Support Analyst to join our team in Springfield, Illinois (US-IL), United States (US).

External Posting Job Title: OCM Coordinator – Engagement Support Analyst

Overview of Job:

Currently seeking an Organizational Change Management (OCM) Coordinator – Engagement Support Analyst to support OCM activities for large-scale business and technology modernization initiatives. This role provides stakeholder engagement support, communications coordination, reporting and analytics, organizational readiness support, training coordination, executive and administrative support, and document management services that help organizations successfully prepare for, adopt, and sustain organizational change. The position works closely with program leadership, project teams, and stakeholders to coordinate activities, manage information, track progress, and support successful implementation outcomes. Experience may be gained in any industry; Medicaid, MMIS/MES, consulting, or formal OCM experience is not required.

 The position is hybrid, with the possibility of up to 25% travel to the client location in Springfield, Illinois. 

Key Responsibilities

• Support stakeholder identification, stakeholder engagement activities, and organizational impact assessments.
• Assist in developing and distributing project communications, stakeholder updates, presentations, FAQs, and leadership messaging.
• Support organizational readiness assessments, surveys, interviews, feedback collection, and adoption measurement activities.
• Coordinate training schedules, participant communications, learning materials, attendance tracking, and workforce enablement efforts.
• Support release readiness, go-live activities, adoption monitoring, stabilization efforts, and sustainment planning.

• Coordinate leadership calendars, meetings, workshops, stakeholder sessions, and program events.

• Prepare agendas, briefing materials, meeting minutes, action logs, and follow-up communications.
• Maintain leadership priority trackers, monitor deliverables, and proactively track outstanding action items and deadlines.
• Support travel coordination, meeting logistics, executive correspondence, and preparation of leadership materials.

• Coordinate information sharing and collaboration across leadership teams, project teams, and external stakeholders.

• Collect, organize, validate, and analyze program information from multiple sources.
• Develop dashboards, status reports, scorecards, executive summaries, and presentation materials.
• Monitor program metrics, identify trends, discrepancies, risks, and areas requiring leadership attention.
• Maintain reporting calendars and coordinate recurring reporting cycles and deliverable submissions.
• Translate complex information into concise, executive-ready reports and presentations.

• Support data collection, survey analysis, adoption reporting, and continuous improvement activities

• Maintain stakeholder lists, communication plans, engagement logs, and change management documentation.
• Organize SharePoint repositories, document libraries, records, templates, and program artifacts.
• Manage document version control, metadata, indexing, retention, and retrieval processes.
• Maintain program trackers, distribution lists, deliverable inventories, and workstream records.

• Support lessons learned, knowledge management, archiving, and documentation governance activities.

Minimum Qualifications:

• Bachelor’s degree in business administration, Communications, Organizational Development, Public Administration, Human Resources, Information Systems, Healthcare Administration, or a related field; or equivalent relevant work experience.
• Minimum three (3) years of experience supporting project coordination, executive administration, stakeholder engagement, communications, reporting, program support, business analysis, organizational change management, or related functions.
• Minimum two (2) years of experience collecting, organizing, validating, analyzing, and reporting information using spreadsheets, reporting tools, or dashboards.
• Experience coordinating meetings, workshops, stakeholder sessions, and project activities.
• Strong written and verbal communication skills, including preparation of executive-level materials.
• Demonstrated ability to manage multiple priorities and work effectively with minimal supervision.
• Strong analytical, organizational, critical-thinking, and problem-solving skills.
• Demonstrated discretion and ability to handle confidential information.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.

• Strong Excel skills include formulas, lookup functions, filtering, charts, PivotTables, and data validation techniques.

 Preferred Qualifications:

• Experience supporting large-scale business transformation, technology modernization, or organizational change initiatives.
• Experience preparing executive briefings, leadership communications, dashboards, and performance reports.
• Experience supporting training programs, stakeholder engagement activities, surveys, and readiness assessments.
• Experience using SharePoint, Power BI, Power Query, or similar collaboration and reporting tools.
• Experience coordinating work across multiple teams and stakeholder groups.

• Experience supporting government, healthcare, Medicaid, human services, or public-sector programs is a plus but not required.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $81,936 to $136,560. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. 

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.