Client Partner - Customer Success

At Swoop, our mission is simple: Improving patient outcomes. As a market leader in AI-driven, data-powered, and privacy-compliant healthcare engagement, we connect the signals that drive earlier diagnosis, better treatment decisions, and sustained adherence.

Our integrated, privacy-safe platform, enables life sciences companies to drive measurable patient and commercial outcomes with actionable intelligence — spanning patient and HCP audience targeting, community engagement, AI-powered web solutions, coordinated omnichannel activation, and prescription fulfillment.

We believe our people are our greatest asset. Swoop fosters a culture of innovation and continuous learning, providing employees with rich opportunities for professional growth. This commitment to our team earned us the "Best Places to Work" recognition from Business Intelligence Group in 2025 and 2026. We are driven by a patient-first philosophy and passionate about leveraging technology to create a healthier future. 

After becoming an independent company in 2024, Swoop experienced significant growth and demonstrated an unwavering commitment to innovation, talent development, and enhancing the patient experience. Our acquisition of MyHealthTeam in January 2025 and Nimble in May 2026 helped us further bridging the gap between healthcare brands and patients for more impactful and targeted engagement. Empowering millions of patients nationwide to connect, share resources, and access medically verified information to better manage their health. MyHealthTeam hosts the largest and most engaged patient social networks in healthcare, offering more than 70 condition-specific communities for chronic and rare conditions. As a prescription fulfillment and patient engagement platform, Nimble empowers independent and regional pharmacies to deliver a modern, consumer-friendly healthcare experience while streamlining pharmacy operations.

If you're a driven professional seeking to make a real difference in healthcare marketing at a fast-growing, innovative company, join Swoop and help us revolutionize how brands connect with patients and HCPs. 

About the role

The Client Partner owns the post-launch success of a portfolio of NimbleRx pharmacy partners. You’ll combine strong relationship management, technical product fluency, and data-driven account management to help pharmacies get more value from NimbleRx, improve performance, adopt new capabilities, and grow revenue. You’ll serve as the primary point of contact for your partners while working closely with Support, Product, and Engineering when deeper technical expertise is required.

What you'll do

• Effectively train and manage a book of business of NimbleRx pharmacy partners, providing proactive solutions to using NimbleRx and recommending services/features to improve pharmacy revenue and performance.

• Serve as a product and technical advisor, helping partners understand NimbleRx workflows and integrations, and how to get the most value from the platform.

• Analyze partner performance data to identify adoption, revenue, and operational opportunities and translate insights into clear recommendations.

• Actively impact pharmacy partner success by understanding pharmacists’ workflows, recurring issues, and product performance.

• Utilize performance and revenue reports to share potential adoption and growth opportunities with key decision-makers.
• Develop durable relationships with pharmacy owners and staff, serving as their primary strategic point of contact.

• Own the customer experience through complex escalations, partnering with Support, Product, and Engineering to drive resolution.

• Develop enough technical fluency to guide partners through common integration questions and identify when specialized technical support is needed.

• Translate pharmacy workflows and business needs into clear context for Product, Support, and Engineering.

• Work closely with Product and Engineering to stay updated on new features.

• Use dashboards, reporting tools, and SQL where appropriate to understand account performance and identify actions.

Qualifications

• 4+ years of experience in account management, partner/customer success, account retention, upgrading/upselling accounts, client support, or sales

• A positive attitude and the ability to work in a fast-paced, constantly evolving environment

• Excellent verbal and written communication skills

• Pharmacy experience highly preferred, but not required

• A bachelor’s degree or equivalent experience

This role offers a base salary plus commission.