Ticket Seller

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

This Ticket Seller position will be part of a busy and dynamic working environment at CFG Bank Arena. This position is responsible for ticket sales with a specialization in Ticketmaster Host & TM1 Sales and providing excellent customer service for our world-class events, including will-call service, as needed. This role is supported by and works closely with the entire ticketing team.

This role pays an hourly rate of $19.50.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until February 5, 2027.

CFG Bank Arena is a 14,000+ seat, reimagined world-class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the iconic landmark offers guests the ultimate entertainment experience the moment they step foot through its doors. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 105+ shows annually, including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined CFG Bank Arena.

ABOUT CFG BANK ARENA:

4^th Highest Grossing Venue in NORTH AMERICA - Billboard Magazine Dec 2025

11^th Highest Grossing Venue WORLDWIDE - Billboard Magazine Dec 2025

• Accurately process payments for tickets while following all proper box office selling and payment procedures
• Answer the phone with a prompt and courteous attitude as needed
• Demonstrate excellent customer service skills, responding professionally, promptly, and efficiently to customer service requests and needs
• Facilitate night-of-show call
• Sell tickets in Ticketmaster Host and TM1 computer programs
• Provide ticket resolution and customer service at remote locations throughout the venue as assigned
• Process opening and closing paperwork
• Answer questions regarding events, tickets, and schedules
• Remain current with new software and product releases
• Frequent bending, lifting, and sitting are required, as well as exposure to multiple external elements and extensive walking through the arena, including inclines and stairs
• Perform all other duties as assigned by the ticketing management team

• High School Diploma or GED
• Previous ticketing and/or customer service experience is preferred
• Experience with large-scale events in an arena, stadium, or concert setting of a similar size (12,000+ seats) is highly desirable
• Previous experience using Ticketmaster Host and TM1 ticketing systems is preferred
• Must have basic computer proficiency and a working knowledge of Windows-based PC programs
• Ability to work well both within a team environment and independently with good decision-making capability
• Must be customer-service oriented, have a fan-friendly attitude, and have a professional demeanor at all times
• Strong communication skills
• Extremely organized and detail-oriented and resourceful, able to learn quickly and handle multiple projects simultaneously
• A high degree of personal integrity
• Ability to work a flexible schedule inclusive of weekends, nights, and holidays is required
• Must be comfortable working extensive time in an environment with moderate to loud noises
• Must be comfortable working in an environment with fluctuating temperatures, to include hot and cold conditions—external and internal facility exposure
• Must be able to bend, sit, or stand for long periods of time

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.