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Sutherland

Global BPO providing customer lifecycle management

Transportation Manager

Logistics & TransportationConfirmed live in the last 24 hours
Full-timeAlexandria, Alexandria Governorate, EgyptNo salary listed

About the Job

Requirements

  • A bachelor's degree is required.
  • At least 5 years of experience in IT/BPO transportation, logistics, or fleet management is required; 2–3 years in a managerial role is preferred.
  • Experience managing a fleet of commercial vehicles and coordinating third-party transport providers is required.
  • Knowledge of Egyptian transportation regulations, road safety requirements, and vehicle documentation is required.
  • Proficiency in Microsoft Excel and transportation management systems is required.
  • Planning, analytical, negotiation, leadership, and problem-solving skills are required.
  • Ability to work under pressure and manage multiple transport operations simultaneously is required.
  • Fluency in Arabic and working proficiency in English are preferred.
  • The position is full-time and requires regular coordination across transport sites, customers, and service providers throughout Egypt, with occasional travel to other sites.

Responsibilities

  • Plan, coordinate, and monitor daily transportation activities to ensure timely deliveries and efficient vehicle utilization across Egypt.
  • Manage company-owned and third-party fleets, including vehicle maintenance, fuel consumption, licensing, insurance, and vehicle availability.
  • Optimize delivery routes, transportation schedules, and load utilization to reduce transit time and operating costs.
  • Supervise drivers and transport staff, monitor attendance and performance, and ensure compliance with safety procedures.
  • Prepare transport budgets, monitor operating expenses, analyze transportation costs, and implement cost-saving initiatives.
  • Coordinate with transport subcontractors, freight forwarders, suppliers, and logistics service providers.
  • Ensure adherence to Egyptian traffic laws, transport regulations, vehicle documentation requirements, and health and safety standards.
  • Track key performance indicators such as on-time delivery, fleet utilization, fuel efficiency, vehicle downtime, accident rates, and cost per delivery.
  • Coordinate with warehouse, sales, procurement, and customer service teams to meet delivery commitments and resolve transportation issues.
  • Prepare regular operational reports, budget forecasts, incident reports, and performance reviews for management.
  • Develop standard operating procedures and implement systems to improve productivity, service quality, and operational efficiency.

Desired Qualifications

  • Two to three years of experience in a managerial role.
  • Fluency in Arabic and working proficiency in English.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size
10,001+
Company stage
Private
Total funding
$30M
Headquarters
Town of Perinton, New York
Founded
1986

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