CFC

Cyber risk underwriting through MGA platform

Compliance Manager - Conduct

Regulatory Compliance & EthicsUpdated on Nov 13

Full-timeLondon, UKNo salary listedHybrid

About the Job

Requirements

Significant experience in a second-line compliance role in Lloyd’s or the UK insurance market.
Strong technical knowledge of ICOBS, Consumer Duty, PROD, and DISP.
Experience designing and operationalising conduct controls.
Ability to work independently, manage workload, use initiative, and contribute as part of a wider team.
Strong verbal and written communication, report-writing, analytical, and stakeholder-management skills.
Sound judgement, business acumen, and a professional and discreet manner.
Ability to analyse, interpret, and communicate complex issues appropriately to different audiences.

Responsibilities

Provide timely, commercially focused advice on conduct risk and customer outcomes.
Partner with first-line teams to implement controls aligned with Consumer Duty, TCF, PROD, and DISP requirements.
Oversee investigations into conduct-related incidents or breaches and escalate key findings to the UK Head of Compliance.
Lead Compliance reviews of new and existing products, including fair value assessments and product governance.
Review customer communications and financial promotions from a conduct and regulatory standpoint.
Conduct gap and impact analyses of regulatory changes related to conduct.
Manage workload in support of UK and International Compliance teams.
Lead assessments of complex complaints, including those escalated to Lloyd’s, FOS, or other alternative dispute resolution bodies.
Support complaint trend and root-cause analysis.
Identify conduct-related control gaps and collaborate with first-line teams to address them.
Act as the Compliance point of contact for vulnerable customer referrals and drive implementation of the Vulnerable Customer Policy.
Develop, enhance, and maintain conduct-related frameworks, policies, procedures, and guidance.
Complete the annual Conduct Risk Assessment.
Support conduct and marketing projects across the Group.
Prepare conduct-related reports and content for committees, Boards, and other governance forums.
Develop and enhance conduct-related management information, including KPIs and KRIs.
Oversee and support delivery of the annual Consumer Duty Board Report.
Maintain current knowledge of conduct best practice through ongoing professional development.
Design, deliver, and maintain tailored conduct training and communications.
Support junior team members in developing their understanding of conduct-related matters.

We’re looking for an experienced Compliance Manager Conduct to join our Governance function and play a key role in enhancing and implementing CFC Group’s conduct risk framework. In this role, you’ll act as a Subject Matter Expert across a broad range of conduct‑related topics—including complaints, product governance, and Consumer Duty, supporting both CFC Underwriting and wider group entities.

You’ll collaborate closely with senior leaders and colleagues across the UK and internationally, ensuring our conduct practices, controls and policies remain robust, compliant and commercially effective.

Conduct Risk & Compliance Advisory

Provide high‑quality, timely, and commercially focused advice on conduct risk and customer outcomes.
Partner with first‑line teams to implement effective controls aligned with Consumer Duty, TCF, PROD and DISP requirements.
Oversee investigations into conduct‑related incidents or breaches, escalating key findings to the UK Head of Compliance.
Lead Compliance reviews of new and existing products, including fair value assessments and product governance.
Review customer communications and financial promotions from a conduct and regulatory standpoint.
Conduct gap and impact analyses on regulatory changes related to conduct.
Proactively manage workload in support of UK and International Compliance teams.

Complaints & Vulnerable Customers

Lead the assessment of complex complaints, including those escalated to Lloyd’s, FOS, or other ADR bodies.
Support trend analysis and root‑cause analysis of complaints.
Identify control gaps relating to conduct and collaborate with first‑line teams to address issues promptly.
Act as the Compliance point of contact for vulnerable customer referrals and drive implementation of the Vulnerable Customer Policy.

Governance

Develop, enhance, and maintain conduct‑related frameworks, policies, procedures, and guidance.
Complete the annual Conduct Risk Assessment.

MI & Reporting

Support conduct and marketing projects across the Group.
Prepare conduct‑relevant reports and content for committees, Boards, and other governance forums.
Develop and enhance conduct‑related MI, including KPIs and KRIs.
Oversee and support delivery of the annual Consumer Duty Board Report.

Training & Development

Maintain up‑to‑date knowledge of conduct best practice through ongoing professional development.
Design, deliver, and maintain tailored conduct training and communications.
Support junior team members in developing their understanding of conduct‑related matters.

The role is best suited to individuals with significant experience of gained in a second line compliance role, in Lloyds or the UK insurance market.

Strong technical knowledge of ICOBS, Consumer Duty, PROD and DISP
Experience designing and operationalising conduct controls
Excellent communication, stakeholder management and analytical skills
Ability to work independently in a high paced environment and on their own initiative, whilst being part of a wider team.
Excellent verbal and written communication skills including excellent report writing skills and attention to detail.
Ability to build strong and productive relationships with internal and external stakeholders, working collaboratively and demonstrating effective stakeholder management skills.
Sound judgement and business acumen with a professional and discreet manner.
Ability to analyse, interpret and communicate complex issues appropriately to a range of target audiences

About the Company

CFC

Cyber risk underwriting through MGA platform

CFC Underwriting is a specialist insurance provider operating as a managing general agent (MGA) that underwrites on behalf of a panel of carriers, focusing on emerging and specialty risks with a strong emphasis on cyber. It uses a proprietary global insurance platform powered by data science to streamline underwriting across a portfolio of 50+ products, including cyber and professional liability, with an in-house incident response team adding comprehensive cyber risk management. It differentiates itself through its early focus on cyber, large in-house claims and incident response capabilities, and a global broker-driven distribution model. Its goal is to deliver fast, precise underwriting and robust risk management for technology-related and other specialty risks worldwide.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 1999

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