Manager - GB Commercial Systems

Job Description :

Job Title

Manager - GB Commercial Systems

About US:

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.
 

About the Function:

Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

About the Team: (TE)

About the Role:

Role Dimensions:

Structure

The role reports to the Associate Vice President. The Diageo Great Britain (GB) Commercial Systems team works closely with several business partners including Commercial Finance, Sales, Supply, Financial Control, Marketing, and the various IS stakeholders (Enterprise Operation, TCS, Infosys, Diageo Bangalore, etc.).

Market Complexity

Main markets are: GB, Ireland and Northern Ireland.

Diageo’s ambition is to become the best performing, most trusted and respected consumer products company in the world. It is expected to comply with the Must Dos and Leadership standards.  The following behaviors / capabilities are a must to be able to succeed in role:                    

• Strategic Direction: Aligning systems management with Diageo's strategic goals, ensuring that commercial systems support business objectives effectively.
• Team Leadership: Leading and developing a team to ensure high performance, fostering an environment of collaboration and continuous improvement.
• Stakeholder Engagement: Engaging with key stakeholders across various departments to understand their needs and ensure systems are aligned with business requirements. Being able to influence senior stakeholders.
• Change Management: Driving change initiatives within the commercial systems landscape, ensuring smooth transitions and adoption of new processes or technologies.
• Technical Expertise: Strong understanding of commercial systems (SAP, Advantage, Anaplan, Salesforce, Edge…) and technology solutions relevant to Diageo's operations. Has strong Excel and programming skills.
• Project Management: Ability to manage complex projects, ensuring they are delivered on time, within scope, and budget.
• Analytical Skills: Proficiency in analyzing data to drive decision-making and improve system efficiencies. Has strong analytical skills and attention to detail.
• Communication Skills: Excellent communication skills to articulate technical concepts to non-technical stakeholders effectively. Speaks fluent business English.
• Innovative thinking: identify ways to make things happen and have the energy and know how to implement. Courage and ability to challenge conventional thinking and put own ideas across.
•      Ownership and accountability: has personal drive to take ownership and deliver solutions. Focus and result oriented, demonstrating rigor and brilliant execution. Has strong personal drive, self-motivated and resilient. Understands the commercial-, financial-, sales and marketing aspects to be able to successfully deliver. Strong and effective prioritization and focus on actions.
•      Key behavior: positive, can-do attitude. Hard working personality. Being able to quickly adapt to a flexible working environment

Purpose of Role

The Commercial Systems Manager role is based in India. The purpose of this role is:

• The role is designed to support system operations, compliance controls, reporting, and enhancements within GB commercial business systems
• Ensure to have smooth and successful delivery of the short - and long-term plans relating to commercial systems (e.g. Annual Operating Plan, System upgrades...)

• Become system process owner and SME. Ensure that the system, performance promise is kept, and the related processes are delivered accurately, efficiently, on time and in line with Controls and Risk Management requirements.

• Show exceptional leadership skills to be able to hold people to account and to influence senior stakeholders.
• The role will provide business and strategy insight, analytical rigor to support and challenge the delivery of our financial and commercial targets, processes, systems by working closely with senior stakeholders across different areas in the business. This role gives great visibility to senior management on the individuals performance and allows the individual to grow.

Top 3-5 Accountabilities

• Act as a commercial system process and tool owner. Put forward ideas that challenge established ways of working. Ensure that the processes are compliant, effective and are in line with the control requirements. In order to reach successful result, influence peers and senior stakeholders.

• Ensure smooth and successful delivery of the short - and long-term plans (e.g. Annual Operating Plan, System upgrades, commercial system related projects...). Hold people to account. 

• Ensure smooth and accurate business as usual operation and month-end closes. Generate insight, provide analysis for business decision support. Accelerate ticket resolution. Continuously monitor performance. Setting work priorities appropriately.

• High quality stakeholder management is a must. Constantly deliver great performance. Drive to deliver. Demonstrate exceptional leadership skills.

• Perform any additional commercial / financial system related task as per Line Manager’s request

Qualifications, Experience Required

Functional Capabilities

• 5 years of experience in in FMCG sector.
• 8-10 years’ experience in Commercial Systems Management. Prior business systems experience preferable
• Excellent coordination, prioritization and stakeholder management skills– is a must
• Personal drive to take ownership and deliver solutions, results
• Experience in working with integrated systems (Anaplan, SAP, SAP-BW, SAP-CRM) and strong advanced Excel knowledge/experience.
• Excellent problem solving and analytical skills with high accuracy
• Excellent business English and communication skills.
• Hard working, fast learning personality, flexibility, inquisitiveness, proactivity. Has good interpersonal skills. Able to work independently.
• Results orientated and capable of working in a flexible working environment. Self- driven. Demonstrated energy/drive in the data area. Team player and team mentor.

Barriers to Success in Role

Lack of ownership, drive, accuracy, lack of logical and structured thinking, lack of understanding basic financial processes, insufficient language knowledge (English), inability to work independently or to adapt to the flexible working structure. Inability to develop strong working relationships across the key stakeholders and deliver against promises or have no satisfactory communication skills. Not a team player and insufficiently open minded. Lack of rigor and attention to detail and inability to drive resolution at pace. Lack of communication skills or ability to build good professional relationships. Inability to work with a broad set of stakeholders functionally and culturally. Inability to work assertively and proactively.

Flexible Working options

Standby and / or work during national holidays and weekends might be occasionally required; overtime or flexible working hours may be required around key reporting periods or market migrations (based on a prior agreement). The jobholder may be instructed by his/her immediate superior to perform all tasks directly or indirectly related, additional or supplementary to the scope of duties defined in this role profile.

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.
 

Rewards & Benefits Statement: (TE)
 

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Worker Type :

Regular

Primary Location:

Bangalore Karle Town SEZ

Additional Locations :

Job Posting Start Date :

2025-09-18