C

CSC

Global compliance, governance, and transactional services

Client Relationship Manager with Corporate Law Firm Experience

Full-Time
No salary listed
Mid, Senior
Lewisville, TX, USA+1 moreMore locations: Wilmington, DE, USA
Hybrid
Legal

About the job

Requirements
  • 3–5+ years of experience in customer service or account management, preferably in a B2B or professional services environment.
  • Experience working with law firms, legal clients, or in a legal tech company is strongly preferred.
  • Exceptional communication skills, both verbal and written, with a polished, professional demeanor.
  • Ability to manage multiple high-priority tasks in a fast-paced environment.
  • Strong technical aptitude with the ability to learn and support software platforms and tools.
  • Problem-solving mindset with a client-first attitude.
Responsibilities
  • Serve as the primary point of contact for assigned large law firm accounts.
  • Collaborate and assist in coordinating the client work among the client support team.
  • Develop strong trusted relationships with legal administrators, attorneys, and CSC’s cross-functional teams.
  • Understand each client’s business model, workflow, and service expectations to tailor support accordingly.
  • High-touch personal presence with the client including regular phone calls and in-person client visits (as needed).
  • Respond to inquiries and manage service requests through phone, email, and chat with a sense of urgency and care, including entering orders into CSC’s systems.
  • Own complex issues from start to finish, coordinating with internal departments (e.g., Technical Support, Product, Billing) to ensure timely resolution.
  • Escalate critical client concerns appropriately while maintaining communication and managing expectations.
  • Monitor client activity and identify potential issues or areas for improvement before they impact the client.
  • Provide proactive outreach, including usage reviews, system updates, and process enhancements.
  • Assist with onboarding, product training, and best practice recommendations.
  • Commercial mindset to help inform clients about other services that can help support their business needs.
  • Maintain accurate records of client interactions, support tickets, and service milestones.
  • Provide regular updates to account managers or client success teams on account health and risk indicators.
Desired Qualifications
  • Familiarity with legal industry workflows, terminology, and systems (e.g., document management, billing, case management).
  • CRM or support software experience (Salesforce, Zendesk, HubSpot, etc.).

About the company

CSC Global provides compliance, governance, and transactional services to a wide range of clients, including multinational corporations, financial institutions, and law firms, across more than 140 jurisdictions. It helps with every stage of a business’s life cycle—from formation and expansion to mergers and acquisitions—by offering expert guidance and processing through a subscription-based model plus transactional fees. The company delivers its services via a global network with offices across the United States and other continents, enabling consistent support regardless of location. What sets CSC Global apart is its combination of deep, global reach and specialized domain knowledge, along with a track record of service innovation and strong relationships with clients and communities. The company’s goal is to help clients manage complex compliance and transactional needs smoothly as they grow, expand internationally, or pursue strategic transactions.

Company Size

5,001-10,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Wilmington, Delaware

Founded

1899

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Simplify's Take

What believers are saying

  • CSC won the 2026 Global InfoSec Award for certificate lifecycle management on March 24.
  • CrowdStrike Marketplace added CSC .BRAND services on June 4, expanding enterprise distribution.
  • June 30 Iraq AML partnership and 2026 leadership hires strengthen compliance execution.

What critics are saying

  • AI-enabled infringements rose in 2026; CSC's security clients need constant, expensive defense upgrades.
  • ICANN's August 12, 2026 gTLD window intensifies competition and raises customer acquisition costs.
  • Manual compliance workflows remain brittle; slow enforcement and staffing gaps drive outsourcing pressure away from CSC.

What makes CSC unique

  • CSC spans 140+ jurisdictions with one integrated compliance, entity, and domain-security platform.
  • CSCNavigator centralizes legal and compliance workflows for corporations, advisors, and regulated businesses.
  • A 125-year operating history and Intertrust integration create unusual breadth across lifecycle services.

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Benefits

Hybrid Work Options

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

19%

1 year growth

19%

2 year growth

19%
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