Enrollment Service Specialist

Job Posting:

JR102159 Enrollment Service Specialist (2 positions) (Open)

Department:

Enrollment Management & Student Affairs, PM

Position Type:

Regular

Open Date:

10-01-2026

Close Date:

50,000

Job Description:

The Enrollment Services Specialist is responsible for providing wide-ranging, front-facing customer service support to university constituents (i.e., prospective and current students, families, faculty, and staff) for the following student services offices: admissions, housing, financial aid, registrar, student accounts, and new student experiences. In carrying out these duties, the Enrollment Services Specialist will:

•    Counsel, advise, investigate, and resolve inquiries and issues presented by potential, current, and former students, parents, faculty, staff, various third parties, and the general public.
•    Accurately and efficiently deliver comprehensive customer service support about course enrollment/registration information, academic records, financial aid, billing and payment, and residence life with a focus on student success and retention.
•    Provide proactive, start-to-finish student/customer service using independent professional judgment and discretion in simple and minimally complex issues related to all supported offices.
•    Ability to analyze processes and procedures, problem solve and think critically.
•    Facilitates the use of virtual waiting line technology, message/announcement board(s) to communicate department-specific and broad campus messaging, and website maintenance.
•    Possess beginner to intermediate knowledge of and skills with technology including software programs for communication, data collection, student information systems, and customer relationship management (CRM), including but not limited to PeopleSoft, Microsoft Office/365, Student Financial Planning, ImageNow, Monday.com, Zendesk, Ocelot, QTrac, etc.
•    Accept, receive, sort, and appropriately process or route required documents presented by student(s) for partner offices.
•    Represent enrollment services and the one stop during annual days/programs, events, conferences, etc., and complete special projects and initiatives as assigned.
•    Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practice active listening; read critically, and adapt communication for our diverse audience. Ability to respond to customers quickly, accurately, and congenially.
•    Sensitive to cultural diversity and recognizes personal biases to inform appropriate responses to culturally diverse situations, demonstrating a commitment to equity and inclusion, and respectful interactions with persons of diverse ethnic, cultural, socio-economic, and educational backgrounds (ability to communicate and interact effectively with people of all ages and identities). 

Perform other duties as assigned

Additional Job Information:

Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.

Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including, but not limited to: Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973,  the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland. This commitment applies in all areas and embraces faculty, staff, and students.