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National DCP

Transportation Supervisor

Vehicle Operation & DeliveryConfirmed live in the last 24 hours
Full-timeLockport, IL, USA

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Three to five years of experience managing a high-volume delivery route; food delivery experience is preferred.
  • At least two years of supervisory experience in a transportation-related role within the quick-service restaurant industry.
  • A strong understanding of Federal Motor Carrier rules and regulations.
  • Knowledge of related Occupational Safety and Health Administration standards and regulations.
  • Proficiency in Microsoft Office software, including Outlook, Word, and Excel.
  • Experience with an on-board computer system is required.
  • Prior experience with routing software is required.
  • Willingness and ability to work flexible or extended schedules as needed.

Responsibilities

  • Direct and coordinate the assigned team of route drivers to maximize delivery performance, efficient equipment utilization, service, safety, and customer relations.
  • Develop and coach drivers on safety, driving, and customer service skills to create a team-oriented environment.
  • Monitor driver performance weekly through PeopleNet and counsel drivers on performance issues and areas for improvement.
  • Supervise assigned Lead Drivers.
  • Liaise with Dunkin’ stores and the distribution center to solve delivery issues.
  • Administer progressive discipline when required.
  • Enforce company policies and Department of Transportation and Federal Motor Carrier Safety Administration regulations.
  • Assist the Operations Scheduler with drivers’ weekly schedules, vacations, and time-off requests.
  • Orient and develop new drivers.
  • Assist in compiling, monitoring, managing, and implementing driver performance metrics and the incentive program, if applicable.
  • Manage fleet utilization; track vehicle and equipment status; monitor the out-of-service report; and coordinate with Penske or Ryder as needed.
  • Ensure compliance with Department of Transportation hours-of-service requirements.
  • Respond promptly and effectively to breakdowns and accidents.
  • Oversee assigned hub locations, including possible overnight travel to assess routes and drivers.
  • Assist the Router with daily route planning as needed.
  • Work with the Safety Manager on safe-driving techniques, proper lifting, and training in required Department of Transportation regulations.
  • Accept and assist with special projects as required.

Desired Qualifications

  • SAP experience is preferred.
  • Appian routing software experience is preferred.
  • A commercial driver's license and current Department of Transportation medical card are a plus.

About the Company

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