OPC Greeter

Job Description

As a Westgate Resorts OPC Greeter (OPC - Off Property Consultant) you will promote Westgate Resorts through arranging tours for qualified potential timeshare purchasers, books room nights, sells attraction tickets, and provides concierge services in contracted locations.

As a Westgate Resorts OPC Greeter (OPC - Off Property Consultant) you will:

• Present and arrange Westgate timeshare tour promotion to qualified guests at various contracted locations on a daily basis
• Arrange and book room nights for guests that walk into the welcome centers
• Maintain a professional appearance and work environment at all times with a clean, clutter-free workstation
• Initiate contact with as many people as possible
• Engage any and all guests in order to direct them towards the Marketing Coordinator
• Promote interest in Westgate Resorts
• Direct and transition guests from themselves to the Marketing Coordinator
• Assist OPC in sending as many eligible guests to preview one of our resorts
• Maintain certain performance standards, up to, and including production
• Direct and assist guests to the transportation pick-up location
• Stand for undetermined periods of time, use written tools, speak clearly, hear effectively, and lift up to twenty-five pounds
• Work outside, inside, and in inclement weather
• Hand out all collateral required in the Marketing process
• Maintain accurate and up-to-date knowledge of the area and surroundings
• Give accurate directions
• Fluent in both English and Spanish

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization
• Requires a flexible work schedule including mornings, nights, weekends, and holidays
• Must be outgoing and assertive
• May be required to stand for long periods of time in outdoor and/or indoor environments
• Must be able to handle cash and tickets accurately and securely
• Enjoy working with tourists
• Positive, self motivated, and be able to work in a team environment
• Excellent face-to-face customer service skills
• Will need to be able to overcome objections
• Passionate about genuinely helping clients get a better deal and improving their overall vacation experience
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence